Technical Consultant

Ser-; Horsham; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Commission on salary

Job summary

Ser- is recruiting a Technical Consultant in Horsham to join an established IT services business. The role blends hands-on delivery with customer-facing consultancy, spanning design, presales, and project delivery across infra, cloud and networking.

You will own projects from initial design to completion, provide guidance to the Service Desk, and help shape client solutions within an MSP setting. Salary up to £50,000 with commission possible.

Qualifications

• Experience in MSP environments delivering IT infrastructure and cloud projects.
• Strong knowledge of Microsoft 365 and Azure, with networking and security basics.
• Proven ability to design, sc ope and deliver technical solutions for clients and support presales.

Responsibilities

• Understand client requirements and design appropriate technical solutions.
• Support presales activities, including discovery, scoping and client presentations.
• Lead projects from planning through implementation and handover.
• Deliver infrastructure, cloud, Microsoft 365 and networking projects.
• Act as escalation point for the Service Desk and guide complex issues.
• Produce project documentation and solution designs to a high standard.
• Collaborate with Service Desk, Project and Account teams to achieve client outcomes.
• Identify opportunities to improve client infrastructure and security.

Skills

MSP experience

IT infrastructure

Azure

Microsoft 365

Networking

Presales

Project delivery

Customer facing

Communication

Cybersecurity basics

Job description

Technical Consultant

Location: Horsham, West Sussex
Salary: Up to £50,000 + potential commission

About the Role

We’re working with an established and growing IT services business that is looking for an experienced Technical Consultant to join their team.

This is a varied, hands-on position that combines technical consultancy, presales, project delivery and escalations. You’ll play a key role in understanding client requirements, designing and delivering technical solutions, and supporting the wider technical team when complex issues arise.

The role would suit someone who enjoys working directly with customers, taking ownership of projects from initial design through to completion, and acting as the technical point of reference within an MSP environment.

Key Responsibilities

• Work closely with clients to understand their technical requirements and recommend appropriate solutions.
• Support presales activities, including technical discovery, solution design, scoping and client presentations.
• Take ownership of technical projects from initial planning and design through to implementation and handover.
• Lead and deliver infrastructure, cloud, Microsoft 365 and networking projects.
• Act as a senior escalation point for the Service Desk, providing guidance and resolving complex technical issues.
• Produce technical documentation, project plans and solution designs.
• Work alongside the Service Desk, Project and Account Management teams to ensure successful client outcomes.
• Provide technical consultancy and guidance to customers throughout the project lifecycle.
• Identify opportunities to improve client infrastructure, security and overall IT environments.
• Ensure projects are delivered on time, within scope and to a high technical standard.

About You

We’re looking for someone with strong technical knowledge who can operate comfortably across both technical delivery and client-facing consultancy.

You’ll ideally have:

• Previous experience working within an MSP / Managed Services environment.
• Experience delivering IT infrastructure and cloud projects from start to finish.
• Strong knowledge of Microsoft 365 and Azure.
• Good understanding of networking, servers, virtualisation and cybersecurity.
• Experience supporting or designing technical solutions for customers.
• Previous involvement in presales, solution design or technical scoping.
• The ability to troubleshoot and resolve complex technical escalations.
• Strong communication and client-facing skills.
• Excellent organisation and project ownership skills.
• A genuine desire to develop technically and take ownership of your work.

What's on Offer?

• Salary up to £50,000, depending on experience.
• Potential commission on top of salary.
• A varied role combining consultancy, presales, project delivery and escalations.
• The opportunity to work on interesting and technically challenging projects.
• A position with genuine responsibility and client interaction.
• Career development within a growing IT services environment.

If you're an experienced 3rd Line Engineer, Solutions Engineer, Technical Consultant or Senior Infrastructure Engineer looking to move into a broader consultancy-focused role, this could be an excellent opportunity.