Technical Consultant

SER Limited; Horsham; On-site; GBP 30,000 - 50,000; Full time

Job summary

SER Limited in Horsham, West Sussex, is seeking an experienced Technical Consultant to join their IT services team. This hands-on role blends technical consultancy, presales, project delivery and escalations, with direct customer engagement.

You will own projects from design to completion, lead infrastructure, cloud, M365 and networking initiatives, and act as the technical reference within an MSP environment. Strong communication and ownership are essential.

Qualifications

• Experience in MSP/Managed Services.
• Experience delivering IT infrastructure and cloud projects end-to-end.
• Strong knowledge of Microsoft 365 and Azure.
• Good understanding of networking, servers, virtualization and cybersecurity.
• Experience in presales, solution design or technical scoping.
• Ability to troubleshoot and resolve complex escalations.

Responsibilities

• Understand client requirements and design technical solutions.
• Support presales activities including technical discovery, solution design, scoping and client presentations.
• Lead technical projects from planning to implementation and handover.
• Deliver infrastructure, cloud, M365 and networking projects.
• Act as senior escalation point for the Service Desk and resolve complex issues.
• Produce technical documentation, project plans and designs.
• Collaborate with Service Desk, Project and Account teams for successful outcomes.
• Provide guidance to customers throughout the project lifecycle.

Skills

MSP / Managed Services

IT infrastructure

Cloud projects

Microsoft 365

Azure

Networking

Cybersecurity

Presales

Solution design

Project delivery

Tools

Azure

Office 365

Job description

Technical Consultant

Location: Horsham, West Sussex
Salary: Up to £50,000 + potential commission

About the Role

We re working with an established and growing IT services business that is looking for an experienced Technical Consultant to join their team.

This is a varied, hands-on position that combines technical consultancy, presales, project delivery and escalations. You ll play a key role in understanding client requirements, designing and delivering technical solutions, and supporting the wider technical team when complex issues arise.

The role would suit someone who enjoys working directly with customers, taking ownership of projects from initial design through to completion, and acting as the technical point of reference within an MSP environment.

Key Responsibilities

• Work closely with clients to understand their technical requirements and recommend appropriate solutions.
• Support presales activities, including technical discovery, solution design, scoping and client presentations.
• Take ownership of technical projects from initial planning and design through to implementation and handover.
• Lead and deliver infrastructure, cloud, Microsoft 365 and networking projects.
• Act as a senior escalation point for the Service Desk, providing guidance and resolving complex technical issues.
• Produce technical documentation, project plans and solution designs.
• Work alongside the Service Desk, Project and Account Management teams to ensure successful client outcomes.
• Provide technical consultancy and guidance to customers throughout the project lifecycle.
• Identify opportunities to improve client infrastructure, security and overall IT environments.
• Ensure projects are delivered on time, within scope and to a high technical standard.

About You

We re looking for someone with strong technical knowledge who can operate comfortably across both technical delivery and client-facing consultancy.

You ll ideally have:

• Previous experience working within an MSP / Managed Services environment.
• Experience delivering IT infrastructure and cloud projects from start to finish.
• Strong knowledge of Microsoft 365 and Azure.
• Good understanding of networking, servers, virtualisation and cybersecurity.
• Experience supporting or designing technical solutions for customers.
• Previous involvement in presales, solution design or technical scoping.
• The ability to troubleshoot and resolve complex technical escalations.
• Strong communication and client-facing skills.
• Excellent organisation and project ownership skills.
• A genuine desire to develop technically and take ownership of your work.

What's on Offer?

• Salary up to £50,000, depending on experience.
• Potential commission on top of salary.
• A varied role combining consultancy, presales, project delivery and escalations.
• The opportunity to work on interesting and technically challenging projects.
• A position with genuine responsibility and client interaction.
• Career development within a growing IT services environment.

If you're an experienced 3rd Line Engineer, Solutions Engineer, Technical Consultant or Senior Infrastructure Engineer looking to move into a broader consultancy-focused role, this could be an excellent opportunity.