Technical Consultant

Xperience; Banbury; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension Scheme

Death in Service Benefit

30 Days Annual Holiday Entitlement

Hybrid Working

Cycle to Work Scheme

EV Scheme

Employee Referral Bonus

Job summary

Xperience is seeking a Technical Consultant in the UK to design, implement and troubleshoot Microsoft-based solutions. You will work with Office 365, Azure, Intune and other modern technologies while collaborating with colleagues across the organisation.

The role offers hybrid delivery to clients on-site or remotely, with opportunities to grow through training and certifications. A strong customer-focus and clear communication are essential.

Qualifications

• Proficient in Office 365, Azure and AD; experience with Intune/Endpoint Manager.
• Experience deploying and supporting Microsoft cloud workloads (Office 365, Azure) and end-user devices.
• Strong troubleshooting skills for Active Directory, networking and security.
• Familiarity with VMware/ESXi, Hyper-V, and storage networking (iSCSI).
• Knowledge of Group Policy, OneDrive integration, and hybrid connectivity.

Responsibilities

• Troubleshoot issues and deploy equipment at client sites or remotely.
• Implement infrastructure elements including authentication, email, collaboration and security.
• Collaborate with project management to plan and execute tasks.
• Deploy Microsoft Cloud solutions such as Office 365 and Intune for customers.
• Migrate and configure customer systems in Azure; redesign elements as needed.
• Support device deployment methods and document processes.

Skills

Office 365

Azure

Active Directory

Intune/Endpoint Manager

VMware

Hyper-V

Networking basics

Group Policy

OneDrive integration

Sophos XG Firewall

DNS/DHCP

Tools

ESXi

Hyper-V

iSCSI storage

VLANs

Job description

At Xperience we deliver business efficiencies through Digital Transformation.

We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.

The Role

As a Technical Consultant for Xperience, you will report to our Head of Technical Solutions and work closely with technical consultants and other colleagues across the organisation. In this role, you will be responsible for designing, implementing and troubleshooting solutions for our customers; with a focus on core Microsoft technologies and ideally networking configuration experience.

You will have a strong background in core Microsoft technologies, including Office 365, Azure, Active Directory and Intune. Experience of complimentary solutions such as products from Sophos, VMware and Dell is highly desirable.

Solutions can be delivered onsite, remote or a combination of both. The work is diverse and challenging; no two days are the same.

Key Responsibilities:

• Troubleshoot issues, deploy equipment, and assist other team members with project tasks either remotely or on a customer’s site
• Implement infrastructure elements of a solution, including authentication, user access, email, collaboration and security
• Work with project management to plan and execute project tasks in an efficient manner with clear communication
• Implement Microsoft Cloud based solutions for customers, including Office 365 and Intune/Endpoint Manager
• Migrate/build customer systems in/to Azure; including re-configuring or re-designing elements where required
• Assist engineering with developing methods to deploy devices for customer projects; using automation, documentation and knowledge transfer
• Act as a point of escalation for technical queries from other teams within the business
• Work with network engineering to provide systems level expertise on network related elements of work or issues
• Scope and complete work packages for opportunities
• Maintain technical documentation
• Attend customer meetings as required
• Undertake training and certification in key technical areas
• Strong and proven technical background; troubleshooting problems and working on solutions to complex problems
• Strong communicator; able to engage with technical and non-technical personnel effectively. Keeping all parties up to date
• Experience of working closely with project management to deliver a technical solution
• Understanding of basic networking technologies; VLANs, switching, routing, DNS and DHCP
• Experience of migrating customers to Office 365, including configuring hybrid connectivity and single sign on
• Ability to troubleshoot Active Directory issues; including replication, time synchronisation and FSMO roles
• Proven ability to work with Esxi and/or Hyper-V for highly available platforms; including iSCSI storage, VLANs and clustering
• In-depth knowledge on customising user environments; Group Policy, file data migrations, OneDrive integration
• Experience of working in an environment that utilises strict change control procedures
• Proven ability to follow a design and perform quality assurance against the design
• Excellent attention to detail and quality
• Full driving licence that allows you to drive in the UK and a willingness to travel to client sites for business use as required for the proper performance of the role
• Ability to live and work in the UK (unfortunately we are unable to sponsor visas)
• Microsoft Azure and Office 365 Certified
• Experience of networking with public cloud providers, such as Azure
• Sophos XG Firewall experience
• Experience of Microsoft NPS deployments & troubleshooting
• Experience of migrating users between Office 365 tenants

Benefits Package (*subject to specific contract terms):

• Private Medical Insurance on completion of probationary period for you, with option to add spouse and children and reduced cost*
• Salary Sacrifice Pension Scheme, 3% ER, 5% EE contributions
• Death in Service Benefit x 3-time base salary from commencement of employment*
• Generous 30-Day Annual Holiday Entitlement (Jan-Dec)
• 8 Public Holidays
• Additional Guaranteed Birthday Leave- 1 Day
• Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice
• Enhanced Sick Pay on completion of probationary period
• Bereavement Leave Policy
• Enhanced Parental Leave Policy
• Long Service Awards commencing from 1 years’ service
• Monthly/ Annual Recognition Awards
• 36.25 hours working week
• Hybrid Working*
• Salary Sacrifice Cycle to Work Scheme*
• Salary Sacrifice EV Scheme*
• Employee Referral Bonus of £1500 per hire
• Discounted IT Purchase Scheme
• Company Funded Social Events
• Easily accessible and free car parking*

Competencies required for role:

Teamwork and Collaboration

Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues.

Results Focused/Problem Solving

Prioritizes tasks, overcomes obstacles, and accepts ownership of work assigned. Owns actions that deliver results.

Developing Yourself & Others

A quick learner who is able to acquire and apply new knowledge and skills whilst learning from experiences and mistakes.

Xperience is an equal opportunities employer.