Technical Claims Handler Ecclesiastical Insurance UK · ·

Benefact Group plc; Gloucester; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An innovative organization is seeking a Technical Claims Handler to join their dynamic team. This role offers the chance to work in a hybrid environment, managing complex claims while ensuring exceptional customer service. You will take ownership of your caseload and collaborate with a highly skilled team to uphold the company's reputation for excellence. With a commitment to personal and professional development, this position provides a unique opportunity to grow your career in a purpose-led organization that values inclusivity and community engagement. Join a forward-thinking group that is dedicated to making a positive impact while achieving ambitious goals.

Benefits

Hybrid working

Group Personal Pension - up to 12% employer contribution

Generous annual bonus scheme up to 24%

25 days annual leave plus bank holidays

Private healthcare

Income protection

Life assurance

Employee Assistance Programme

Full study support for professional qualifications

Access to virtual GP

Qualifications

• Diploma qualified or commitment to achieve within an agreed timescale.
• Proven experience in handling property claims in a commercial setting.

Responsibilities

• Manage complex claims and deliver exceptional customer experience.
• Proactively identify fraud and manage case load effectively.

Skills

Property Claims Handling

Customer Service

Complaint Handling

Negotiation Skills

Fraud Identification

Education

Diploma in Insurance

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester, Manchester or London

Job ref: 203580

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Technical Claims Handler to join our Gloucester, Manchester or London office on a hybrid basis.

As a Technical Claims Handler, you will efficiently and cost-effectively advise, negotiate, and settle claims within designated authority and agreed service standards.

Within Claims, we take pride in delivering an exceptional customer experience and believe our customers are entitled to the highest standards of service, courtesy, and professionalism. We operate in small teams, provide a personal service, and are highly qualified and trained to the highest technical standards.

Working within an experienced and professional team, you will be expected to take ownership of your own caseload and, in addition, you must have an extremely strong team ethic, which is essential for upholding our reputation for excellence that stands us apart within the industry.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilities

• Delivery of exceptional customer experience.
• Manage complex claims within your authority whilst working in line with technical audit requirements.
• Actively manage case load by regularly reviewing and reporting on individual and team claims portfolio.
• Identify complaints, act upon them, and resolve in line with company policy.
• Proactively identify fraud by applying conversation management skills.
• Work in line with leakage and reserving targets.
• Act as a referral point, providing structured coaching sessions to develop skills and knowledge within the team.
• Identify training needs and deliver training where appropriate.
• Act on individual audit results and agreed action plans within deadlines to improve own performance.
• Contribute to internal project work including indemnity initiatives.
• Support internal and external stakeholder engagement.

Knowledge, skills and experience

• Diploma Qualified or commitment to achieve within an agreed timescale.
• Proven Property Claims handling experience, preferably within a commercial claim setting.
• Sound understanding of property policy coverage issues including interpretation, conditions, and exclusions.
• Experience in complaint handling up to and including submissions to the Financial Ombudsman Service is desirable.
• Understands the importance of managing claims as a financial portfolio including recoveries and audits.
• Can demonstrate a commitment to continued improvement through managing change projects.
• Ability to manage workload when faced with several competing demands.

What we offer

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme up to 24%
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• A range of health and wellbeing benefits, including private healthcare, income protection, and life assurance
• Up to £400 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

About us

Ecclesiastical Insurance offers insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate, and schemes, across Ireland, Canada, and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward-thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow, and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history, and the diversity of what we do have enabled us to build a culture of kindness, great ambition, and passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs, and interests, and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26