Technical Claims Handler and FNOL

Cavalry Claims Services Limited; Colchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Technical Claims Handler, where you'll manage a diverse portfolio of motor claims. This role offers the chance to work in a dynamic environment, ensuring efficient claim management while providing exceptional service to clients and stakeholders. With a focus on continuous training and development, you'll be empowered to make impactful decisions. If you're a motivated self-starter with a passion for the insurance industry, this is the perfect opportunity to advance your career and contribute to a growing team.

Qualifications

• Strong motor claims insurance background with knowledge in indemnity and liability.
• Ability to manage stakeholder relationships effectively.

Responsibilities

• Manage a claim portfolio from notification through to settlement.
• Validate claims for indemnity and fraud purposes.
• Provide exceptional service and relationship management with stakeholders.

Skills

Motor Claims Insurance

Indemnity and Liability Assessment

Stakeholder Management

Problem Solving

Communication Skills

Organizational Skills

Job description

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Claims Manager at Cavalry Claims Services Ltd

Job Title:Technical Claims Handler / FNOL Handler (2 separate roles)

Location: Colchester/Hybrid

Job Type:Permanent, Full Time

We are a fast-growing business actively seeking 2 separate roles, a Technical Claims handler and the other a FNOL handler, we have great opportunities for you to build your knowledge within the Motor Claims industry.

Cavalry Claims Services (CCS) is an innovative and disruptive Third-Party Administrator (TPA). We provide a full end to end claims service for our insurer and MGA clients. Covering all aspects of claim management, understanding our clients’ policies and procedures alongside our continual inhouse training programmes and technological advances, ensure we are giving the right service to the customer and relevant stakeholders in an efficient, accurate and timely manner.

Technical Claims Handler Role

We are currently recruiting a dynamic, well organised and experienced Technical Claims Handler in addition to a FNOL handler to join our specialist motor claims team. As the Technical Claims Handler you will be pro-actively managing a claim portfolio of a range of Specialist motor insurance products from notification through to settlement. You will be covering all Heads of Damage such as Accidental Damage inc. Total loss and Thefts, Property Damage and Credit Hire. You will be providing an exceptional level of service and relationship management with all stakeholders.

What you will be doing as Technical Claims Handler:

• Validate all claims for indemnity and fraud purposes.
• Assess liability quickly and efficiently and provide clear communication of our decision to brokers, policyholders and clients.
• Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
• Accurate quantum assessment and management of claims presented, using the relevant tools available to assist.
• Identify cases where intervening on vehicle losses will reduce overall exposure, utilising resource of specialist motor engineers.
• Ensure indemnity spend is kept to a minimum, referring inhouse and using your own initiative to take commercial decisions.
• Proactive diary management to monitor and progress claims.
• Application and investigation to ensure accurate reserves are in line with our specific clients guidelines, checked and updated at every touch of the claim.
• Accountability for your own performance, against company set objectives.
• Adherence to best practice and key strategies.
• Effective file and portfolio management.
• Any other Ad hoc task as the needs of the business dictate.

What we’re looking for as a Technical Claims Handler:

• Strong motor claims Insurance background with a working knowledge in Indemnityand liability.
• Persuasive, strong and confident communicator with the ability to manage stakeholder relationships.
• Ability to use your own initiative to explore all options to achieve the best outcome for the business and our clients.
• Motivated self-starter.
• Ability to work as part of a team.
• Flexibility to be able to assist the business as specific needs may be required.
• Ability to work in a culture of openness, trust, and respect.
• Strong organisation skills with the ability to prioritise tasks.
• Ability to fact find and analyse information to result in accurate decision making.
• Would like but not essential, experience of handling Motor Trade, Fleet, Taxi and/or private lines claims.

FNOL Role:

As an FNOL Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided.

This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.

What you will be doing as a FNOL handler:

• Providing a professional and proactive response in assessing claims in line with policy and procedure
• Providing an empathetic service to clients who have been involved in road traffic incidents
• Liaise with external companies and internal departments in a timely and professional manner to effectively process the customers claim notification
• To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
• Handle First Notification of Loss (FNOL) calls, entering relevant claims details
• To monitor and manage claims ensuring all services are provided in an agreed timescale
• Assessing new claims in accordance with policy terms and conditions
• Identify and initiate any potential recoveries from 3rd parties
• Identifying and referring any fraud or validation concerns.
• Work to agreed SLA’s and KPI’s

What we’re looking for as a FNOL handler:

• Naturally empathetic and the ability to connect with people
• Quick fast paced problem-solving ability
• Good IT skills and a confident communicator
• Motivated self-starter
• Passionate about working as part of a team
• Can make fast, informed decisions
• Good negotiation and persuasion skills
• Excellent organisational and prioritisation skills with a strong attention to detail
• Have a desire to develop skills and experience within the insurance industry
• The Ability to work in a fast-paced environment
• Would like but not essential experience of previous FNOL claims handling.

Why Join us?

Both of these roles are an exciting opportunity for someone who wants more than just a job but to feel empowered. We give you a platform, purpose and a career to express yourself and showcase your skillsets to help best practice to benefit our customers.

If you're ready to take the next step in your career and think you'd be a great fit, we’d love to hear from you. Apply today and join us in shaping the future — together.

We look forward to meeting you!

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and identities, and we actively encourage all individuals to apply.

All roles are subject to Reference and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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