Technical Claims Executive

enable Recruitment; Newmarket; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A respected commercial insurance specialist in the UK is looking for a Technical Claims Executive to manage complex claims and enhance processes. This hybrid role involves client interaction and leading claims review meetings. The ideal candidate will have proven experience in commercial insurance, strong communication skills, and relevant qualifications. This position offers a salary of £40,000 - £50,000 along with extensive benefits including 34 days holiday, health insurance, and professional development support.

Benefits

34 days holiday

Financial support for professional qualifications

Wellbeing workshops

Shopping discounts

Online training resources

Free on-site parking

Company pension scheme

Qualifications

• Proven experience handling large and complex claims across major commercial insurance classes.
• Strong track record of leading client claims review meetings.
• Ability to build and maintain relationships with stakeholders.

Responsibilities

• Manage claims from first notification to closure.
• Act as a referral point for technical claims enquiries.
• Prepare and lead claims review meetings with clients.

Skills

Strong communication skills

Excellent organisation

Attention to detail

Proactive approach

Education

Cert CII

GCSEs including Maths & English (Grade C/4+)

Tools

MS Office

Acturis

Job description

Technical Claims Executive

Location: Hybrid (office in East Anglia region) | Salary: £40,000 - £50,000 | Working Hours: Full time (35 hours) or part time considered (minimum 28 hours)

The Company A respected and well‑established commercial insurance specialist is looking to strengthen its Claims function with a highly capable Technical Claims Executive. Known for delivering a personalised, expert service, this organisation supports a broad portfolio of commercial clients and partners, operating with a strong reputation for professionalism, integrity and customer value.

The Role: In this senior technical role, you will act as the expert within the Claims team, managing complex losses across multiple classes of insurance. Reporting into senior leadership, you will support the Claims Manager, lead client review meetings, and drive improvements to claims processes and customer outcomes.

This is a hybrid role based from an East Anglia office, with occasional travel to a second regional office as required.

Key Responsibilities

• Managing claims from first notification to closure, including large and complex commercial losses
• Acting as a referral point for technical claims enquiries across the business
• Preparing and leading claims review meetings with clients, including relevant reporting
• Supporting the Claims Manager with workload management and technical oversight
• Identifying opportunities to enhance claims handling processes and customer service
• Maintaining accurate electronic files and task management on Acturis
• Building and managing strong relationships with clients, insurers, loss adjusters and suppliers
• Keeping up to date with market developments and attending industry/networking events
• Supporting wider business activity as required

Experience & Qualifications Essential

• Proven experience handling large and complex claims across all major commercial insurance classes
• Strong track record of leading client claims review meetings
• Ability to build and maintain relationships with internal and external stakeholders
• Cert CII qualified
• GCSEs including Maths & English (Grade C/4+)
• Strong communication skills - verbal, written and face-to-face
• Excellent organisation, prioritisation and problem‑solving skills
• High attention to detail and a proactive approach
• Confident user of MS Office

Desirable

• Previous experience using Acturis
• Dip CII or equivalent knowledge/experience

Remuneration & Benefits

• £40,000 - £50,000 salary (FTE), depending on experience
• 34 days holiday (including bank holidays)
• Financial support for professional qualifications
• Regular wellbeing workshops
• Shopping discounts platform
• Online training resources
• Free on‑site parking
• Company pension scheme

Subject to Probation / Eligibility

• Flexible hybrid working
• Group life insurance
• Private medical insurance
• Enhanced sick pay
• Enhanced maternity pay

Why This Role?

This is an excellent opportunity for a technical claims specialist to step into a senior, influential position where your expertise will shape client outcomes, improve internal processes, and support the ongoing development of the Claims function. If you enjoy complexity, variety, and client interaction, this role offers the autonomy and recognition you're looking for.

Job Reference 2297