Technical Cards Operations Manager

JR United Kingdom; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise leader dans le domaine des échanges étrangers recherche un Technical Cards Operations Manager à Londres. Ce rôle clé nécessite une expertise en gestion de programmes de cartes, avec une attention particulière sur la collaboration avec les équipes de produit et la gestion des fournisseurs. Vous serez responsable de la mise en œuvre de solutions innovantes et de la gestion des exigences clients pour redéfinir l'avenir des paiements internationaux.

Qualifications

• Expérience dans les secteurs Prepaid/Fintech.
• Capacité à gérer des escalations et à défier les fournisseurs.
• Compétences en reporting et outils d'automatisation.

Responsibilities

• Collaborer avec l'équipe de transformation des cartes pour définir de nouveaux produits.
• Gérer les relations avec les fournisseurs et les RFP.
• Produire des rapports de statut et fournir des insights.

Skills

End-to-end experience with card programmes

Supplier management

Proficiency with request and issue management systems

Understanding of customer journeys

Job description

The job description is comprehensive and well-structured, but it can be improved for clarity and readability by better formatting and removing some redundant or less relevant details. Here is a refined version:

Technical Cards Operations Manager, London

Client: Travelex

Location: London, United Kingdom (Hybrid: 3 days in the office per week)

Job Category: Other

EU work permit required: Yes

Job Description

The Technical Cards Operations Manager is a key role within the Cards Transformation team, responsible for supporting the development and delivery of the card strategy. The ideal candidate will be a subject matter expert with hands-on experience in card programmes, including setting up new programmes, modifying existing ones, and resolving live issues.

This role involves raising considerations during new product development, documenting requirements, and ensuring their implementation. The candidate should be familiar with card scheme setups, authorization flows across various channels, account structures, and configuration options. Knowledge of card manufacturing relationships, certifications, and authorizations is also essential.

While direct project management experience is not required, the candidate must be comfortable owning end-to-end delivery of changes, ensuring operational readiness, and translating complex technical information into clear documentation and processes.

Key Responsibilities

• Cards Transformation Alignment: Collaborate with the Cards Transformation Lead and Product team to define new products, features, and operating models.
• Supplier Management: Manage RFPs, analyze potential partners, and oversee relationships supporting new or updated products.
• Card Servicing and Support: Capture requirements and deliver solutions to support new products, including setting up new systems and services.
• Card Scheme Activities: Work with Risk and Compliance on regulatory changes and incorporate them into products and services.
• Reporting and Stakeholder Management: Produce status reports, provide insights, and support business reviews and steering committees.

Required Skills and Experience

• End-to-end experience with card programmes, preferably in Prepaid/Fintech sectors.
• Experience in challenging suppliers and managing escalations.
• Proficiency with request and issue management systems, reporting, and automation tools.
• Strong understanding of customer journeys and pain points related to cards.

Personal Qualities

• Effective communication across multiple markets and management levels.
• Attention to detail and ownership of end-to-end processes.
• Excellent relationship-building skills.
• Customer-centric mindset and innovative approach.
• Ability to produce high-quality presentations and summaries for executive audiences.

Why Travelex?

Travelex aims to be the world’s leading foreign exchange provider, focusing on customer convenience and digital innovation. Join us to be part of redefining the future of FX, cross-border e-commerce, and international payments.

We are an equal opportunity employer, valuing diversity and inclusive of all backgrounds.