Technical Business Analyst

CitNOW Group; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

CitNOW Group is looking for a Technical Business Analyst to join its innovative team, focusing on managing complex analysis projects within the automotive sector. The role requires strong Agile experience and stakeholder engagement skills, aiming to improve business processes and drive efficiencies. Join a collaborative culture recognized for excellence and employee wellbeing, with a commitment to continuous learning and diverse work environments.

Benefits

Flexi-time

Wellness initiatives

Continuous learning opportunities

Additional paid wellbeing days

Qualifications

• Minimum of 5 years’ experience in business analysis in complex, Agile environments.
• Strong understanding of APIs and API authentication methods.
• Excellent stakeholder management and communication skills.

Responsibilities

• Drive and manage complex analysis initiatives, ensuring alignment with business objectives.
• Collaborate with delivery teams to support the full project lifecycle.
• Conduct detailed analysis and documentation of automotive business processes.

Skills

Business Analysis

Stakeholder Management

Agile Methodologies

APIs

Tools

JIRA

Mulesoft

SnapLogic

Boomi

Kafka

Job description

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Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.

CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.

The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.

About the role

We are seeking a highly skilled Technical Business Analyst to join our team, working with a leading Automotive Showroom Enquiry Management System. The ideal candidate will bring extensive experience in business analysis, a deep understanding of the automotive sector and the ability to manage and deliver complex Agile projects from inception to completion.

This role involves working closely with stakeholders to analyse business needs, create critical Agile artefacts and support delivery throughout the project lifecycle. Automotive industry expertise is preferred. Experience working with public cloud-based enterprise data transform and load products and services (e.g., Mulesoft, SnapLogic, Boomi, Kafka) is preferred but not required. Proficiency in JIRA is also highly advantageous.

Key responsibilities include:

Lead Analysis Projects

• Drive and manage complex analysis initiatives, ensuring alignment with business objectives and technical requirements
• Engage with internal and external stakeholders to gather, refine, and validate requirements
• Ability to analyse relational databases and web APIs
• Produce all standard Agile delivery artefacts, including user stories, process flows, wireframes, acceptance criteria, and business rules documentation.

Project Lifecycle Support

• Collaborate with delivery teams to support the full project lifecycle, from requirements gathering and planning to testing, deployment, and post-implementation reviews.
• Lead estimation sessions, sprint planning, backlog refinement, stand-ups, and retrospectives, ensuring a smooth and transparent delivery process.

Business Process Mapping

• Conduct detailed analysis and documentation of automotive business processes, with a focus on areas such as DMS and integration workflows.
• Identify opportunities for process improvement and optimisation.

Integration Analysis

• Analyse and document system integration requirements and dependencies between Dealerweb Showroom and other platforms, ensuring seamless data flow and system performance.
• Work with the engineering teams to understand and decipher the technical aspects of the system to be considered when specifying the requirements

Stakeholder Engagement

• Act as a bridge between business and technical teams, facilitating communication and ensuring clarity in objectives and outcomes.

We are looking for:

• Minimum of 5 years’ experience in business analysis in complex, Agile environments
• Strong understanding of APIs and API authentication methods
• Experience writing and maintaining API documentation for both internal and external stakeholders
• In-depth knowledge of Agile methodologies and hands-on experience in Agile project delivery.
• Experience working with public cloud-based enterprise data transform and load products and services (e.g., Mulesoft, SnapLogic, Boomi, Kafka) preferred but not required.
• Excellent stakeholder management and communication skills
• Ability to work independently and collaboratively in a remote working environment

In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.

We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.

The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.

View our candidate privacy policy here - CitNOW-Group-Candidate-Privacy-Policy.pdf (citnowgroup.com)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst and Information Technology

• Industries

  Software Development and Motor Vehicle Manufacturing

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