Technical Business Analyst

Hellenic Investment Recovery Advisors (HIRA); London; Hybrid; GBP 100,000 - 130,000; Full time

Job summary

A leading company in London is seeking a Technical Business Analyst to support their CRM transformation to Salesforce. This role involves defining technical requirements, collaborating with stakeholders, and ensuring data integrity during the transition. The ideal candidate will have extensive experience in Salesforce transformations and a strong grasp of business analysis.

Qualifications

• Experience with multiple Salesforce transformation programmes.
• Hands-on experience with Order-to-Cash (O2C) processes.

Responsibilities

• Define and translate technical requirements into agile artefacts.
• Collaborate on defining test criteria and participate in agile ceremonies.

Skills

Business Analysis

Salesforce Transformation

Data Governance

Job description

Job Title: Technical Business Analyst - Salesforce
Location: London (1-2 days per week)
Contract Type: 6 months
Day rate: £500pd outside IR35

We are looking for a Technical Business Analyst to support our client's CRM transformation as they transition from their incumbent system onto Salesforce. This is a pivotal time of growth for the organisation, focused on enhancing customer experience and driving productivity improvements.

Key Responsibilities:

• Define and translate strategic technical requirements into agile artefacts, process maps, and capability assessments using TOGAF.
• Analyse and document system logic, integration points, and data flow architectures across Salesforce, and finance/marketing systems.
• Collaborate on defining test criteria and participate in agile ceremonies to ensure solutions meet business requirements.
• Work with business stakeholders to build contact hierarchies.

Requirements:

• It is essential that you have worked on multiple Salesforce transformation programmes.
• Hands-on experience integrating Order-to-Cash (O2C) processes into CRM platforms, ensuring seamless data and workflow alignment.
• Strong business analysis skills in mapping processes, defining detailed technical requirements, and validating user stories through structured testing.
• Proven experience in end-to-end data migration projects with a strong understanding of data governance, quality, and compliance standards.