Technical Business Analyst

iberdrola; Glasgow; Hybrid; GBP 50,000 - 63,000; Full time

Benefits offered by this job

36 days annual leave

Pension with employer contribution

Job summary

ScottishPower seeks a Technical Business Analyst to shape end-to-end retail processes and drive improvements through data-driven insights. You will partner with business and technology teams to map requirements, identify root causes, and implement automation that enhances customer experience and operational performance.

The role requires strong analytical capabilities, stakeholder engagement, and excellent communication.

Qualifications

• Experience analysing and improving business processes in a complex environment.
• Ability to translate business requirements into technical specifications.
• Strong communication skills for presenting findings to senior stakeholders.

Responsibilities

• Analyse end-to-end retail processes and identify optimisation opportunities.
• Design and implement automation to reduce manual work and improve efficiency.
• Develop reporting and dashboards to provide actionable insights for decision making.
• Engage with stakeholders across multiple functions and levels to ensure alignment.

Skills

Analytical skills

Stakeholder management

Communication skills

Tools

SQL

SAP

Python

Power BI

Job description

Technical Business Analyst

Location: Glasgow - hybrid working (2-3 days in the office)

Salary: £50-63k

Permanent, Full Time

Help us create a better future, quicker. We are looking for a Technical Business Analyst who can combine strong technical expertise with a solid understanding of business operations. This role is ideal for someone who enjoys solving complex problems, improving processes and using technology to deliver better outcomes for both customers and the business.

What you'll be doing

As a Technical Business Analyst, you will play a key role in analysing and improving end-to-end retail processes. You will identify operational challenges, investigate root causes and develop practical solutions that drive efficiency, quality and performance. A strong focus on customer experience will be at the heart of everything you do.

Working closely with business and technology teams, you will help design and implement automation solutions that reduce manual effort and support continuous improvement. You will also develop reporting and dashboards that provide clear, actionable insights and help inform business decisions.

This position requires someone who can confidently engage with stakeholders at all levels. You will gather requirements, facilitate workshops, map business processes and ensure projects remain aligned with business objectives. You will also communicate findings and recommendations clearly to both technical and non-technical audiences, including senior leaders.

What you'll bring

The successful candidate will have experience working in complex environments and a proven track record of delivering technical and business solutions. Strong analytical skills, stakeholder management capabilities and excellent communication skills are essential.

You will collaborate with a wide range of teams across customer operations, billing, compliance, data, transformation and technology functions. The role also involves working with external delivery and engineering partners to support successful business outcomes.

To be considered, you will have knowledge of the UK Energy Retail Market, ideally gained within the utilities sector, together with experience working with AWS technologies. Strong technical skills in SQL, SAP, Python and Power BI are also required.

Occasional national and international travel may be required.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purposes
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

Support and adjustments

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support