Technical Business Analyst

iberdrola; Glasgow; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

36 days annual leave

Bonus up to 10%

Pension scheme

Job summary

ScottishPower is seeking a Technical Business Analyst to join the Centre of Excellence in Glasgow. This hybrid role focuses on shaping products, services and experiences for millions of customer interactions and thousands of colleagues.

You will bridge business, technology and operations, identify opportunities, and translate ideas into measurable outcomes. Experience in BA/Product ownership and Jira is advantageous for driving change from concept to delivery.

Qualifications

• Experience in Business Analysis, Product Ownership or Product Management.
• Strong Agile delivery experience with stakeholders across multiple levels.
• Familiarity with Jira or similar tools for managing work and tracking progress.

Responsibilities

• Identify opportunities and translate ideas into measurable outcomes across business, technology, operations and customer experience.
• Influence product direction and drive initiatives from concept through delivery to improve journeys and processes.
• Collaborate with diverse stakeholders to uncover opportunities, prioritise investments and deliver value.

Skills

Business Analysis

Product Ownership

Agile

Stakeholder management

Tools

Jira

Job description

Technical Business Analyst

ScottishPower HQ, Glasgow (hybrid)

Salary from £50,400 + up to 10% bonus & other excellent benefits

Help us create a better future, quicker!

Are you passionate about solving complex business challenges and turning ideas into products that make a real difference?

ScottishPower is looking for a Technical Business Analyst to join our Centre of Excellence. This is an opportunity to shape products, services and experiences that support millions of customer interactions and thousands of colleagues across the business.

What you will be doing

• Working at the intersection of business, technology, operations and customer experience, you'll play a key role in identifying opportunities, solving complex problems and delivering meaningful change. You'll collaborate with stakeholders across a wide range of functions, bringing people together around a shared vision and helping to translate ideas into measurable outcomes.
• This role goes beyond traditional business analysis. You'll influence product direction, shape strategic decisions and drive initiatives from concept through to successful delivery. Whether improving customer journeys, simplifying operational processes or supporting digital transformation, your work will have a visible impact across ScottishPower.
• We're looking for someone who enjoys tackling complexity, challenging assumptions and finding better ways of working. You'll use insight, data and stakeholder collaboration to uncover opportunities, prioritise investment and deliver solutions that create lasting value.

What you will bring

• You’ll have experience in Business Analysis, Product Ownership, Product Management, Business Change or a similar role, with a strong understanding of customer-focused environments and complex business operations. You’ll be comfortable working in Agile teams, managing stakeholders at all levels and balancing strategic thinking with hands‑on delivery. Experience with tools such as Jira and a track record of leading change from vision through to implementation will be key.
• Knowledge of utilities, energy, customer service or digital environments would be beneficial, along with experience of enterprise platforms, data‑driven decision making and modern application architectures.
• If you’re someone who enjoys turning complexity into simplicity, bringing people together to solve meaningful challenges and delivering solutions that improve customer and colleague experiences, we’d love to hear from you.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

Our benefits

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purposes
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reaso