Technical Business Analyst

Resonate; East Midlands; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in railway operations is looking for a Technical Business Analyst based in the East Midlands. The role requires a strong analytical thinker who can translate complex operational needs into clear technical specifications. You will work closely with product and development teams, ensuring quality through rigorous documentation and analysis. The ideal candidate will have a background in agile environments and a proven track record in managing technical requirements. This position supports hybrid working and offers various employee benefits.

Benefits

Hybrid working - minimum 1 day in the office weekly

27 days annual leave plus public holidays

Pension plan with matched contributions

Private health care cover

Employee Assistance Programme

Qualifications

• Proficient in translating business needs into technical specifications.
• Skilled in leading analysis activities across the delivery lifecycle.
• Ability to document complex requirements and maintain quality control.

Responsibilities

• Translate complex operational needs into clear specifications.
• Ensure traceability, change control, and delivery quality.
• Collaborate with development teams to clarify requirements.

Skills

Strong critical and analytical thinking capability

Experience owning technical requirements through delivery

Agile working experience

Clear documentation skills

Strong business acumen

Job description

About Us

At Resonate, we’re on a mission to embed intelligent, connected technology into the operational fabric of railway operations, driving performance, efficiency, and innovation across the network. Our vision is bold yet clear: to be the trusted partner, leading the modernisation of railway operations through purposeful innovation. We measure our success by the "Resonate Test", the moment when every Route and Operations Team says, "We couldn’t run the railway without Resonate" and "Have you asked Resonate?" becomes the go-to question for technology solutions. That’s the impact we’re striving for, and we’re looking for talented individuals who share our passion for making it happen. If you’re ready to be part of something transformative, where your work directly enables safer, smarter, and more efficient rail operations, we’d love to hear from you.

Overview Of The Role

The Technical Business Analyst role, embedded within Software Development requires strong analytical thinking, a good understanding of software delivery, excellent communication and focus. You will take ownership of turning complex operational and technical needs into clear, build-ready specifications, working closely with Product, Design, and Development teams. The focus of this role is not strategy definition, but technical clarity, traceability, and execution quality.

You will operate where

• Requirements are complex, interdependent, and evolving
• Functional and non-functional considerations are equally critical
• Technical trade-offs must be made explicitly and documented clearly
• Delivery quality has real operational consequences

Key Accountabilities

• Translation of Business Needs into Technical Narratives
• Analysis, Root Cause & Problem Solving
• Specification & Delivery Enablement
• Traceability, Change Control & Quality

Requirements

Skills and Experience

Essential

• Strong critical and analytical thinking capability, with the ability to systematically deconstruct complex challenges, including functional and non-functional requirements, dependencies, and downstream impacts
• Demonstrable experience owning technical requirements and specifications through to successful delivery
• Proven ability to reduce ambiguity through structured analysis and clear documentation
• Experience leading analysis activities across the full delivery lifecycle, ensuring traceability and effective change control
• Confident working closely with development teams and constructively challenging assumptions to improve solution quality
• Practical experience working within an Agile environment, with a focus on delivery quality and outcomes
• Strong business acumen, paired with the ability to understand and document technical constraints and implications

Desirable

• Experience working in operationally critical or regulated environments such as transport, infrastructure, utilities, or healthcare
• Exposure to safety-, risk-, or performance-critical systems, where analysis quality directly impacts operational reliability

Competencies and Behaviours

We are looking for someone who:

• Demonstrates a genuine commitment to using technology to solve real, operationally critical challenges in the UK rail industry
• Is a confident and credible contributor who constructively challenges assumptions and works through competing perspectives to achieve clarity
• Is naturally curious and inquisitive, able to reduce ambiguity through disciplined analysis and the right technical questions
• Communicates clearly and effectively, bridging technical and non-technical audiences to build shared understanding and trust
• Is highly detail-oriented and delivery-focused, translating analysis into precise specifications that engineering teams can build from confidently
• Is a collaborative team player who takes accountability for their outputs, adapts to change, and steps beyond formal role boundaries when required

Benefits

Work/Life Balance

• Hybrid working - minimum 1 day in the office each week
• 27 days annual leave, in addition to 8 public holidays per year
• 3 additional days used for shutdown periods (usually over the Christmas/New Year period)
• Family First - provisions and flexible working arrangements to support all colleagues in balancing their responsibilities in and out of work, with our policies exceeding statutory requirements in most cases

Financial

• A competitive salary and pay progression that rewards the value you bring
• Pension plan - currently with Aviva, including matched contributions from 5-8% via salary sacrifice, and access to independent financial advice
• Income protection cover- currently insured for 50% of salary and 10% joint pension contribution in the event of incapacity through illness or injury
• Life assurance cover - currently insured at 6 x annual salary, providing financial peace of mind for those left behind should the unthinkable happen
• Discounted retail vouchers - via two benefits platforms

Wellbeing

• Private health care cover - currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
• Company sick leave and pay- enhanced provision subject to qualifying period of service
• Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
• Free eye tests and annual flu vaccinations - available to all colleagues