Technical Author

First Military Recruitment; West of England; Presencial; GBP 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension 8%

Insurance: Life/Medical

Descripción de la vacante

First Military Recruitment are currently seeking a Technical Author on behalf of one of our clients. The role focuses on creating clear, user-friendly documentation for software and systems, translating complex technical information into accessible guides for sales, technical and operations teams.

You will work with subject matter experts to gather data, structure manuals, and maintain documentation repositories.

Formación

• Proven experience as a technical writer, preferably including software development.
• Experience writing documentation and procedural materials for multiple audiences.
• Experience working with technology to improve user experience: design, UI and help refine content.
• Proven ability to quickly learn and understand complex software.
• Firm understanding of the systems development life cycle.

Responsabilidades

• Develop comprehensive documentation that meets internal standards.
• Translate complex product information into simple, polished content for target audiences.
• Write user-friendly content for sales, technical and operations teams.
• Develop and maintain databases of reference materials and design specifications.
• Collaborate with Sales, Technology and Operations to understand project requirements.

Conocimientos

Technical writing

Software documentation

Audience-focused writing

Information architecture

SDLC understanding

Descripción del empleo

First Military Recruitment are currently seeking a Technical Author on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Develop comprehensive documentation that meets our internal standards.
• Obtain a deep understanding of our products and services to translate complex product information into simple, polished, and engaging content.
• Write user-friendly content that meets the needs of the target audience including sales, technical and operations.
• Develop and maintain databases of appropriate reference materials, including research, usability tests, and design specifications.
• Evaluate current content and develop innovative approaches for improvement.
• Research, outline, write, and edit new and existing content, working closely with various departments (Sales, Technology and Operations) to understand project requirements.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

Skills and Qualifications:

• Technical writer proven experience ideally including software development
• Experience writing documentation and procedural materials for multiple audiences
• Experience working with technology to improve user experience: design, UI, and help refine content and create visuals and flow diagrams
• Proven ability to quickly learn and understand complex software
• Firm understanding of the systems development life cycle.
• Pension 8% company contribution.
• Insurance; Income Protection, Life, Medical and Dental (on completion of probationary period).