Technical Author

JR United Kingdom; Slough; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the digital product sector seeks a Technical Author to enhance their documentation for software applications. You will collaborate with various teams to translate complex technical information into user-friendly formats, ensuring clarity for both internal and external stakeholders. The role offers hybrid working options and numerous employee benefits, emphasizing a supportive work culture.

Benefits

23 days holiday plus bank holidays

Performance bonuses and profit sharing

Hybrid working options

Health & Wellbeing benefits

Career growth opportunities

Qualifications

• Proven experience as a Technical Author or similar role.
• Excellent written and verbal communication skills.
• Ability to break down complex concepts into clear documentation.

Responsibilities

• Develop and maintain comprehensive technical documentation.
• Collaborate with product teams to understand technical concepts.
• Ensure consistency in documentation terminology and style.

Skills

Technical Writing

Communication

Attention to Detail

Content Creation

Agile Methodologies

Tools

Confluence

Markdown

Docusaurus

Swagger

Postman

Git

Job description

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In the role of Technical Author, you will be responsible for creating, maintaining, and improving high-quality technical documentation for our digital products, including software applications like GeoLocs, APIs, and middleware solutions. You will work closely with product managers, developers, QA, and UX teams to ensure our documentation is clear, concise, and user-friendly for both internal and external stakeholders.

What it's like working at mkodo

What You'll Be Doing…

1. Develop and maintain comprehensive technical documentation, including user guides, help libraries, SDK documentation, release notes, and product specifications.
2. Collaborate with product teams to understand complex technical concepts and translate them into accessible content.
3. Ensure consistency in terminology, style, and structure across all documentation.
4. Update documentation with new product releases and enhancements.
5. Work with UX designers to align documentation with product interfaces and workflows.
6. Conduct content reviews with software & QA engineers and stakeholders such as Product Managers to ensure accuracy.
7. Manage document repositories and version control systems.

Check out the full details, including day-to-day duties and responsibilities, on our website: mkodo careers

We’d love to hear from you if…

• You have proven experience as a Technical Author, Technical Writer, or similar role.
• You understand digital products, APIs, SDKs, and software development processes.
• You have excellent written and verbal communication skills. Proficiency in English is essential due to documentation content.
• You can break down complex technical concepts into clear, concise documentation.
• You have experience with tools like Confluence, Markdown, Docusaurus, or similar.
• You are familiar with version control systems such as Git.
• You can work independently and collaboratively with technical teams.
• You pay strong attention to detail and accuracy.
• You have experience with API documentation tools like Swagger or Postman.
• You understand Agile development methodologies.
• You have experience creating multimedia content (diagrams, videos, etc.).

Nice to have:

• Experience in the iGaming, lottery, or betting industry.
• Knowledge of ISO27001 standards and compliance.

What’s in it for you?

• 23 days holiday plus bank holidays, increasing with service, plus Birthday Day-Off, Christmas extra day-off, and volunteer day.
• Performance bonuses, profit sharing, tech loans, and long-service rewards.
• Hybrid working (2-4 days/month in London or Newcastle offices).
• Group Income Protection, pension scheme with 5% employer contribution.
• Health & Wellbeing benefits including Employee Assistance Programme, 24/7 GP, Cycle to Work, health checks, and remote work options.
• Training budget and career growth opportunities.
• Refer a friend scheme and more benefits. See full list on our website.

About us

We foster an open, supportive, and dynamic culture that values expertise, personal development, and career progression. Join us if you want to work in a fast-paced environment with innovative products and cutting-edge technology.

Applicants must be eligible to work in the UK; visa sponsorship is not available.