Technical Assurance Lead – Military Deafness Audits

Davies; Liverpool; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

Mental health support via WeCare

Pension Contributions 5%/3%

Cycle to Work Scheme

Gym Flex

Season Ticket Loan

Discounts at Merlin Attractions

Job summary

Davies is seeking aTechnical Assurance Lead – Military Deafness in Liverpool to drive technical excellence across Legacy file handling. You will audit, feedback and mentor teams, identify trends and training needs, and support development of technical standards within the unit.

The role requires strong NIHL knowledge and clear reporting to senior leadership. The successful candidate will review documents, assess strategy, and contribute to policy improvements while meeting client SLAs and

Qualifications

• Understanding of NIHL Claims, military deafness context beneficial.
• Experience running a NIHL caseload and applying technical standards.
• Clear and effective communicator with report writing ability.
• Ability to work under pressure, meet targets and manage priorities.
• Self-organising and prioritising workloads with attention to detail.

Responsibilities

• Conduct technical audits of Military Deafness NIHL Claims against internal standards.
• Provide constructive feedback and mentoring to file handling teams.
• Identify and communicate recommendations and remedial actions.
• Prepare timely reports to Technical/Operations Directors with action plans.
• Support training development and upskilling from audit findings.

Skills

NIHL Claims knowledge

NIHL caseload experience

Clear communication

Report writing

Working under pressure

Self-organisation

Attention to detail

Calm under pressure

Objectivity

IT skills

Job description

Davies is seeking aTechnical Assurance Lead – Military Deafness in Liverpool to drive technical excellence across Legacy file handling. You will audit, feedback and mentor teams, identify trends and training needs, and support development of technical standards within the unit.

The role requires strong NIHL knowledge and clear reporting to senior leadership. The successful candidate will review documents, assess strategy, and contribute to policy improvements while meeting client SLAs and