Technical Assistant

Fox's Burton's Companies (FBC) UK; Batley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading biscuit manufacturer in the UK is seeking a Technical Assistant to ensure food safety and quality at their Batley bakery. The role involves managing product complaints, maintaining food safety standards, and fostering a positive safety culture. Ideal for candidates with technical experience in food manufacturing who are looking to grow in an inclusive environment.

Qualifications

• Experience in an entry-level technical role in food manufacturing.
• Knowledge of Microsoft systems including Excel, Word, and PowerPoint.
• Practical experience of working to Food Safety Level 2 is desirable.

Responsibilities

• Log complaints and manage investigations.
• Create complaint reports and assist with trend analysis.
• Prepare samples for analysis according to testing schedules.

Skills

IT skills

Data handling

Job description

Date: 13 Jun 2025

Location:

Batley, GB

Place of Work: On-Site

Employee Shift: Monday - Friday

Company Description

We are FBC UK, Fox's Burton's Companies! ……And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge).

FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company.

We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations.

We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming UK Market Leader.

Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox’s or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success.

We are committed to building an inclusive workforce that feels empowered to build a fulfilling and successful career. By embracing diversity, equity, and inclusion (DEI) we create a supportive environment for people to thrive and strive to have more positive impact.

We understand that having formal and on-the-job learning opportunities is key to our colleagues’ professional and personal growth. We are committed to providing an environment where everyone can learn from each other and grow through a variety of learning experiences.

Our colleagues make our business special. With strong community values, we believe FBC UK is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each other whilst meeting our business goals.

About The Role

We're looking for a Technical Assistant to join us here at Fox's Burton's Companies (FBC) based out of our Batley bakery. You'll be responsible for ensuring the food we manufacture is safe and of the highest quality. As Technical Assistant you're responsible for driving food safety standards across the business and will assist with the maintenance and management of the Food Safety Quality Management System. The role will support a positive food safety & integrity culture by educating, supporting and delivering best practices to all areas of the manufacturing site.

Main Responsibilities

Include, but not limited to:

• Log complaints on internal trackers when received from Parade or direct from retailers.
• Issue complaint investigations to the relevant QA Shift Manager and keep track of progress.
• Create weekly/monthly/quarterly complaint reports.
• Support Technical Assistant with trending for the Technical newsletter and admin tasks as required.
• Daily scanning, uploading and linking delivery notes and certificates of raw Material on Teams/SAP and Delivery Record Cards on Excel Spreadsheets
• Collection and preparation of samples (finished products and environmental swabs) for analysis in line with testing schedules
• Raise and log packaging/raw material NCRs, liaising with internal/external stakeholders for close out.
  
  

Who We Are Looking For

• Good IT skills with knowledge of Microsoft systems including Excel, Word and PowerPoint.
• Data handling experience.
• Experience of working in an entry-level technical role within a food manufacturing environment.
• Practical experience of working to Food Safety Level 2 is desirable.
  
  

Diversity Statement

FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.