Technical Applications Support Analyst - Electronic Execution Services – AVP – Belfast

Citigroup Inc.; Belfast; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a motivated Technical Applications Support Analyst to join their Electronic Execution Services team in Belfast. This role involves providing top-notch support for Futures trading platforms and enhancing the customer onboarding experience. The successful candidate will collaborate with global teams to ensure seamless operations and drive efficiency initiatives. With a focus on technical communication and problem-solving, this position offers the chance to work in a dynamic environment while enjoying a hybrid work model and a competitive salary. Join a company that values diversity and empowers its employees to thrive.

Benefits

27 days annual leave

Discretional annual performance-related bonus

Private Medical Care

Life Insurance

Employee Assistance Program

Pension Plan

Special discounts for employees

Access to learning resources

Qualifications

• Experience in e-Trading Client Services or Operations in a critical environment.
• Clear understanding of Listed Derivatives market structure and trading concepts.

Responsibilities

• Provide world-class support to a diverse user base and manage customer escalations.
• Develop in-depth knowledge of Futures business and communicate technical issues effectively.

Skills

Client Relationship Management

Problem Solving

Data Analysis

Technical Communication

Process Optimization

Excel (Advanced)

Understanding of Trading Lifecycle

Education

Bachelor's Degree

Tools

Excel

Linux

FIX Protocol

API Messaging

Job description

Technical Applications Support Analyst - Electronic Execution Services – AVP – Belfast

Job Purpose:

We are seeking a highly motivated candidate to join the EES (Electronic Execution Services) team, supporting Citi’s Futures, Clearing and FXPB (FCX) businesses globally.

The purpose of this role will be to provide the first line of support to both external & internal customers on Citi’s Futures trading platforms, onboard clients on e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the customer experience and relationship.

Successful candidates will join the global EES team working alongside respective sales groups to provide a high-level service across internal and external applications. The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding experience.

Job Background/Context:

The FCX business operates on a global 24-hour basis covering trading centers in Asia Pacific, Europe and North America. The candidate will work closely with colleagues in other regions to ensure the successful operation as a global function.

Key Responsibilities:

• Support Capability
  • Provide a world class support service to a geographically diverse user base
  • Develop expertise in the relationships between clients, sales and technology teams
  • Collaborate effectively with colleagues globally, sharing information and knowledge effectively
  • Strong process awareness and ability to manage day-day requests, queries, issues/problems and customer escalations
  • Ensure all issues are tracked and work closely with business development managers to prioritize resolution
  • Collate customer feedback and experience and translate them into new initiatives over process and system optimization
  • Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
  • Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any
• Business
  • Develop in-depth knowledge of the fundamentals of Futures/ Listed Derivatives business
  • Communicate complex technical and functional issues to business users in a language they understand

Knowledge/Experience:

• Clear understanding of Listed Derivatives market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e-Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred
• Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
• Demonstrated ability to learn new business concepts quickly
• Demonstrated ability to efficiently problem solve in time critical scenarios
• Effective written and presentation skills
• Experience in data analysis and MIS reporting
• Understanding of client trading architecture is preferred
• Advanced Excel experience to
  • Work with mass data
  • Automate processes with macros/scripts

Nice to have skills and experience:

• Previous experience/knowledge of supporting a Futures trading business preferred
• Linux and scripting also an advantage
• FIX connectivity or API messaging integration also a plus.
• Knowledge of applications such as CME-Direct, WebICE, ION XTP, Bloomberg also a plus

Skills:

• Knowledge of foreign languages will be an added advantage but not essential

Qualifications:

• Bachelors/ Essential university degree preferred or experience operating in a similar role

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we’ll provide you:

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-AP2