Technical and Customer Support Representative

ClearCourse; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the tech sector is seeking an IT Support Technician to join its growing team in Cardiff. This full-time role offers a blend of customer and technical support, providing an excellent opportunity for early-career professionals to develop their skills. As part of a supportive work culture, you'll receive comprehensive benefits and engage in diverse tasks that promote professional growth.

Benefits

25 days annual leave + birthday off

Private medical insurance (Bupa)

Cash plan for health costs

Life assurance – 4x salary

Group income protection

Enhanced parental leave

Employee discounts via Perkbox

Bike to Work scheme

Generous pension contributions

Training budgets and professional qualification reimbursement

Qualifications

• Strong interest in IT and knowledge of hardware and software systems.
• Awareness of IT trends; willingness to learn.
• Ideally 1 year of experience in technical support/customer service.

Responsibilities

• Provide first-line support to customers via email and telephone.
• Train new users and deliver online demonstrations of in-house software systems.
• Manage support inbox queries and ensure prompt responses.

Skills

Communication

Problem-solving

Customer-focused mindset

Time management

Collaboration

Education

IT-related qualification

Tools

Microsoft Excel

Office 365

Job description

IT Support Technician

Location: Cardiff, United Kingdom

Salary: Competitive + Benefits

Role Type: Full-Time, Permanent

Kick-Start Your IT Career in a Fast-Moving Tech Environment

Are you early in your IT career and looking for an exciting opportunity to develop hands-on technical skills? Are you passionate about problem-solving and delivering excellent support to customers?

Computers For Flooring, part of the ClearCourse Group, is looking for a proactive and motivated IT Support Technician to join our growing team in Cardiff. This is your chance to work in a dynamic, customer-focused environment where every day brings something new. The role is a mixture of IT and customer support, where you will not only support a range of IT systems, including our specialist in-house software, and be a key part of a team delivering fast, friendly, and effective technical support, you'll also get the chance to develop your people skills by demonstrating our products to potential customers and training our customers on their newly implemented system. An exciting mix of technical and personable.

What You’ll Be Doing

• Provide first-line support to customers via email and telephone, troubleshooting issues efficiently and effectively
• Train new users and deliver online demonstrations of our in-house software systems
• Manage support inbox queries, filing completed tickets and ensuring prompt responses
• Administer Office 365 licences, user accounts, and software deployments
• Remotely connect to customer systems to diagnose and resolve technical problems
• Use Microsoft Excel for data formatting and importing into databases
• Handle virtual machine (VM) support, onboarding of customer environments, and pipeline management
• Assist with the testing and rollout of new software updates
• Track and analyse recurring issues to improve long-term support outcomes
  
  

What We’re Looking For

• A strong interest in IT and good working knowledge of both hardware and software systems
• Awareness of current IT trends and a willingness to learn on the job
• A customer-focused mindset with excellent communication skills
• Ability to prioritise tasks and manage time effectively
• A collaborative team player who thrives in a dynamic environment
• IT-related qualification (preferred but not essential)
• Ideally 1 year of experience in technical support and/or customer service
  
  

Why Join Computers For Flooring (Part of ClearCourse)?

We’re part of ClearCourse, a fast-growing group of software and payments companies with a strong focus on innovation, collaboration, and personal development. We’re proud to support our employees with a working culture that values creativity, inclusivity, and growth.

You’ll Benefit From

• 25 days annual leave + your birthday off
• Private medical insurance (Bupa), including mental health and optical cover
• Cash plan to support everyday health costs
• Life assurance – 4x your base salary
• Group income protection – 75% of salary for long-term illness
• Enhanced parental leave and family wellbeing support via Peppy Health
• Employee discounts and perks through Perkbox
• Bike to Work scheme
• Generous pension contributions
• Training budgets and reimbursement for professional qualifications
  
  

Apply Now!

If you're ready to take the next step in your IT career and join a supportive, growing company where you can learn, grow, and thrive—we’d love to hear from you.