Technical Analyst (EUC)

Durham University; North East; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

On-site facilities

Job summary

Durham University is seeking a skilled End User Computing technician to support the supply, installation, and lifecycle coordination of endpoint hardware across the campus. Based at Boldon House near Durham, the role combines on-site work with hybrid remote options and requires practical handling of PCs, Macs, phones and tablets, along with effective stakeholder communication.

You will assess hardware needs, run fulfilment processes in line with university standards, maintain hardware records,

Qualifications

• Experience with End User Computing environments.
• Knowledge of hardware standards and record-keeping.
• Ability to work in a hybrid on-site/remote setting.

Responsibilities

• Support End User Computing services relating to supply, installation, and lifecycle coordination of endpoint hardware.
• Assess hardware requirements and operate the fulfilment processes to deliver requests efficiently.
• Share knowledge of hardware standards and processes across the team.
• Collect and manage information, administer hardware-related records and supply requests.
• Communicate effectively with stakeholders and perform regular manual handling of equipment.

Skills

Endpoint hardware knowledge

Hardware lifecycle coordination

Fulfilment processes

Stakeholder communication

Teamwork

Job description

The Role and the Department

The Computing and Information Services (CIS) has an annual operational budget in excess of £12m, multi-million pound programmes of change within year, and approximately 185 staff. The Senior Leadership Team report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Operations; Information Systems, and Cyber Security. CIS work with departments across the university to provide academic, teaching and administrative services that underpin the day-to-day activities of the whole organisation. Details of the Digital Strategy and ongoing work can be found in .

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who demonstrate team work ability. The department works in a hybrid (remote and on-site) capacity depending on the job role and individual personal requirements.

The post holder will support End User Computing services relating to the supply, installation, and lifecycle coordination of endpoint hardware, including PCs, Macs, phones, and tablets. The role requires the ability to assess hardware requirements, operate the team's fulfilment processes, and ensure requests are delivered efficiently in line with organisational standards. Knowledge of hardware standards and processes will need to be shared across the team. The ability to collect and manage information, administer hardware-related records and supply requests, and communicate effectively with stakeholders are all key.

The role involves regular manual handling activities including lifting, carrying, and moving PCs and related equipment, in line with safe working procedures.

The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: .