Technical Advisor – Oldbury

Automobile Association; Oldbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Technical Helpdesk Advisor to join their dynamic team. This role is perfect for automotive professionals who are passionate about vehicles and delivering exceptional service. You will provide expert advice to customers, ensuring efficient communication and resolution of breakdowns. With a commitment to your growth, the company offers specialized training and diverse learning opportunities. Join a company that values diversity and empowers its employees, all while enjoying benefits like annual leave, discounts, and a supportive work environment.

Benefits

25 days annual leave plus 8 bank holidays

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Work save pension scheme

Company-funded life assurance

Dedicated Employee Assistance Programme

Qualifications

• Mechanical qualifications with substantial experience in the Motor Vehicle Repair Industry.
• Ability to communicate complex technical information simply and effectively.

Responsibilities

• Provide technical support and advice to customers via telephone.
• Record data meticulously to facilitate decision-making.

Skills

Technical Support

Problem Solving

Communication Skills

Computer Literacy

Education

NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair

Job description

Join Our Team as a Technical Helpdesk Advisor

Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with The AA.

This is the job

Hours: 36.25 hours per week.

Shifts between 0700 – 2000, Monday to Sunday.

Location: Oldbury offices. Resident Working.

As a Technical Advisor, you’ll be part of a growing team and will provide expert advice to our customers via telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

What will I be doing?

• Providing essential technical support, advice, and repair fixes to our customers, ensuring we attend only genuine breakdown scenarios.
• Ensuring efficient communication and effective resolution of breakdowns for our customers.
• Meticulously recording data on relevant databases to contribute to management insights and facilitate decision-making. You must be computer literate and confident using various systems.
• Providing clear advice, simplifying technical information for customer understanding, and delivering excellent customer service.
• Focusing on achieving results as a target-driven individual.

What do I need?

• Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or an equivalent qualification, along with substantial, demonstrable experience in the Motor Vehicle Repair Industry.
• A Fixer/Problem Solver: Enjoy utilizing your technical expertise to solve a variety of issues, finding solutions to blockers, and helping customers get moving again.
• A Master Communicator: Ability to take complex technical information and communicate it simply and effectively, instilling confidence in customers and patrols.
• Flexible: Willing to work outside normal hours, including weekends, as breakdowns and car troubles can occur at any time.

Additional information

We’re always looking to recognize and reward our employees. As a valued member of The AA, you’ll have access to a range of benefits including:

• Diverse learning and development opportunities to support your career progression.
• 25 days annual leave plus 8 bank holidays.
• Free AA breakdown membership from day 1!
• Discounts on AA products, including car and home insurance.
• Employee discount scheme with car salary sacrifice and discounts on healthcare, shopping, holidays, and more.
• Work save pension scheme with up to 7% employer contribution.
• Company-funded life assurance.
• Dedicated Employee Assistance Programme.

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the positive impact it brings to our culture and customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered, and truly belong. We have five communities to bring together people with shared characteristics and backgrounds to drive positive change.