Technical Advisor - Oldbury

Automobile Association; Oldbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Technical Helpdesk Advisor, where you will provide expert advice and technical support to customers in the automotive sector. This role offers specialized training and opportunities for career growth. You will ensure efficient breakdown resolutions and maintain high customer service standards while working in a supportive team environment. Enjoy a range of benefits including 25 days of annual leave, free breakdown membership, and a pension scheme.

Benefits

Learning and development opportunities

25 days of annual leave plus 8 bank holidays

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Work save pension scheme

Company-funded life assurance

Dedicated Employee Assistance Programme

Qualifications

• Substantial experience in the Motor Vehicle Repair Industry.
• Ability to convey complex technical information simply.

Responsibilities

• Providing technical support and repair fixes to customers.
• Ensuring efficient communication and resolution of breakdowns.
• Recording data on relevant databases.

Skills

Problem Solving

Communication

Education

NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair

Job description

Join Our Team as a Technical Helpdesk Advisor

Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure you have the resources necessary to achieve your goals with AA.

This is the job

Hours: 36.25 hours per week.

Shifts between 0700 – 2000, Monday to Sunday.

Location: Oldbury offices. Resident Working.

As a Technical Advisor, you’ll be part of a growing team providing expert advice to our customers via telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by dispatching patrols only to vehicles in genuine breakdown scenarios.

What will I be doing?

• Providing essential technical support, advice, and repair fixes to our customers, ensuring we attend only genuine breakdowns.
• Ensuring efficient communication and effective resolution of breakdowns for our customers.
• Meticulously recording data on relevant databases to contribute to management insights and facilitate decision-making. Computer literacy and confidence in using various systems are required.
• Providing clear advice, simplifying technical information so customers understand, and delivering excellent customer service.
• Focusing on achieving results as a target-driven individual.

What do I need?

• Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or an equivalent qualification, along with substantial, demonstrable experience in the Motor Vehicle Repair Industry.
• A Fixer/Problem Solver: Enthusiastic about utilizing your technical expertise to resolve issues and help customers get back on the road.
• A Master Communicator: Able to convey complex technical information simply and effectively, instilling confidence in customers and patrols.
• Flexible: Willing to work outside normal hours, including weekends, to cover breakdowns and car troubles.

Additional information

We offer a range of benefits, including:

• Learning and development opportunities to support your career growth.
• 25 days of annual leave plus 8 bank holidays.
• Free AA breakdown membership from day one.
• Discounts on AA products, including car and home insurance.
• An employee discount scheme, car salary sacrifice, and discounts on healthcare, shopping, holidays, and more.
• Work save pension scheme with up to 7% employer contribution.
• Company-funded life assurance.
• Dedicated Employee Assistance Programme.

We are an equal opportunities employer and value diversity. We actively seek applications from diverse backgrounds to foster an inclusive environment where everyone can be their authentic selves and thrive.