Technical Administrator

The Compleat Food Group; Tees Valley; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Salary Sacrifice Schemes

33 days annual leave

EV charging points

Free product handouts

Holiday discounts

Job summary

The Compleat Food Group is hiring a Technical Administrator at our Middlesbrough site to support the Technical team, ensuring food safety, quality, legality and customer compliance. The role covers documentation control, data management, audits, and collaboration with NPD to ensure processes meet standards across production.

You will maintain QMS records, assist with customer audits and drive continuous improvement initiatives in a fast-paced food manufacturing environment.

Qualifications

• Experience using a QMS system and documenting procedures.
• Strong knowledge of food safety, quality and regulatory compliance.
• Audit training or experience with internal audits preferred.
• Ability to work methodically and prioritise tasks.

Responsibilities

• Maintain relationships across departments to support the Technical team.
• Assist in coordinating complaint/out-of-spec investigations (microbiological and chemical).
• Log, investigate, report and trend data within set timescales for CAPAs and improvements.
• Support creation of technical/quality data for customer and KPI reporting.
• Ensure online reviews for customers are logged and trended.
• Collaborate on recipe, process specs and quality attributes with NPD prior to production release.
• Manage QMS documents, procedures and risk assessments.

Skills

QMS experience

Food safety

Internal audits

Organised

Education

Food Safety Level 3

HACCP Level 3

Tools

QMS software

Job description

We're looking for a Technical Administrator to join our team at our Middlesbrough site, playing a key role in supporting the Technical team and ensuring the highest standards of food safety, quality, legality and customer compliance are maintained., The Technical Administrator will be responsible for supporting the Technical team to maintain the highest standards of food safety, quality and regulatory compliance. The Technical Administrator will provide effective administrative and system support, ensuring accurate documentation, records and data are maintained, while supporting audits, customer requirements and continuous improvement initiatives. Working collaboratively across the business to ensure technical processes and standards are met.

Key Duties, Responsibilities & Accountabilities:

• To maintain and enhance relationships with all personnel across all departments.
• To assist in the coordination of complaint and out of specification results (microbiological and chemical).
• Logging, investigation, reporting and responses within required time scales. Trending to drive both continuous improvement and action.
• To provide support to ensure generation of technical/ quality data (tabular and graphical) for submission to all customer, site and group KPI's within required timescales.
• To ensure online reviews for all customers are logged and trended.
• Recipe, process specification, quality attribute sheet finalisation in collaboration with NPD Department prior to issue to production colleagues.
• Managing QMS system including document control database, review of procedures, completion of risk assessments etc.
• Issuing updated / new documents to appropriate departments and ensuring old documents are no longer in use via monitoring.
• Support and assist with unannounced BRCGS preparation & other customer specific audits.
• To complete internal audits and manage subsequent non-conformances following pre-determined schedule.
• To assist in the management and approval of service providers (laundry services etc.).
• Scheduled traceability exercises and mass balance exercises, including CCP and process audits on raw materials / packaging items on a scheduled basis or when otherwise required.
• Assist in completion of Food Safety documentation / passports for retail customers.
• Facilitation of daily taste panel and quality assessments in collaboration with other departments on site.

Previous Experience & Qualifications

• Previous experience with QMS system e.g. writing technical procedures / document control.
• Previous food industry experience.
• Ability to work methodically and find appropriate solutions where challenges occur.
• Be highly organised with good prioritisation skills.
• Ability to work to short deadlines.
• Food Safety Level 3 - preferred.
• HACCP Level 3 - preferred.
• Internal audit training.

At The Compleat Food Group, we're proud to be a food business built on purpose and passion. Formed in 2021, we're on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat. We're home to some of the UK's most exciting and loved food brands, including Wall's Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we're a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK's major retailers, as well as across foodservice. With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we're united by a shared ambition to shape the future of food for the better. We are backed by European private equity firm PAI Partners.

Financial & Lifestyle Benefits:

• Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension.
• 33 days annual leave with the option to purchase extra.
• Holiday Discounts via our online retail platform.
• Access to enhanced retail discounts online and in-store.
• Free product handouts across our sites, so you can sample and enjoy our delicious products first hand.
• EV charging points - available at selected sites.

Health & Wellbeing:

• 24/7 access to Grocery Aid for free financial, emotional, and practical support.
• Physical Wellbeing Hub - free on-demand exercise classes, gym discounts.
• Free diet & nutrition advice with access to thousands of healthy recipes.
• Online wellbeing support - from mindfulness to lifestyle resources.
• Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid.

Career Growth & Development:

• Access to a personalised online learning platform (LMS).
• Formal and informal training opportunities tailored to your role.
• Performance Development Plans and regular Career Conversations.
• Company Mentoring Scheme to add depth and really support your career journey.
• Recognition through Club Compleat rewards.

Community & Culture:

• 2 paid volunteering days per year to give back to causes that matter to you.
• Charity initiatives and fundraising events.
• Team socials to connect and celebrate together.
• Employee networks & support groups - including Women @ Compleat.
• New baby gift for new parents.

What You Should Know About How We Recruit:

At The Compleat Food Group, we believe great teams are built on difference. We create an inclusive, respectful environment where everyone feels safe, supported, and are able to be themselves at work. We're proud to be an equal opportunities employer and are committed to Fairness, Equity, Inclusivity, and Respect. If you need a reasonable adjustment at any stage of our recruitment process, just let us know, we'll support you - confidentially and with care. We hire the best people for our roles, not the same people. Whoever you are, wherever you're from, we focus on what you do and the impact you could make in our business. Our recruitment process is fair, accessible, and designed to give everyone an equal chance. You'll also find benefits that support people at every life stage, plus active internal networks - including Women @ Compleat.