Technical Administrator

EMCOR UK; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company in London is seeking an organized individual to provide technical and administrative support to account management. The role includes coordinating reactive works, ensuring compliance, and maintaining documentation. Ideal candidates will possess strong customer service and planning skills, with proficiency in Word and Excel. This is an opportunity to join a diverse team dedicated to creating a better workplace.

Benefits

25 Days Holiday + BH

Overtime Available

On Call Payments

Company Pool Car

Company Sick Pay

Flex Benefits (EMCOR UK discount scheme)

Qualifications

• Solid experience within a similar role.
• Computer Literate with Word / Excel Knowledge.
• Good all-round knowledge of building services operation.

Responsibilities

• Co-ordinate billing and processing of reactive costs.
• Support Technical & Account Managers.
• Schedule and allocate PPM work for EMCOR.

Skills

Customer Service

Planning

Organisational Skills

Interpersonal Skills

Tools

Word

Excel

JD Edwards

Job description

Social network you want to login/join with:

Working hours: 8.00am to 4.30pm Monday to Friday

Benefits : 25 Days Holiday + BH, Overtime Available, On Call Payments, Company Pool Car, Company Sick Pay, Flex Benefits (EMCOR UK discount scheme)

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview:

To provide technical & administrative support to the Account Manager and to co-ordinate all PPM & Reactive works in efficient and effective manner.
What you’ll do:

• Co-ordinate all billing and prompt processing of reactive, labour and subcontractor costs
• Carry out various personnel duties such as, holiday and sickness reporting, booking accommodation and dealing with expenses
• Ensure all sites are compliant with EFS procedures and policies and issuing of these documents
• Operating the EMCOR Helpdesk, allocating work to the EMCOR site teams and updating client helpdesk with progress
• Support the Technical & Account Managers
• Maintain all files, Contract and IMS
• All site purchasing using JD Edwards and processing thereof chargeable/non chargeable works
• Process works in progress paperwork ready for invoicing
• Produce monthly reports for the client
• Scheduling, planning and allocation of all PPM work for EMCOR and Specialist contractors
• Organise call outs to Sub Contractors to carry out repairs
• Dealing with sub contractor enquires
• Maintaining call out rota
• Pursuing the return of all paperwork both internally (technicians) and externally (reports and quotes from sub cons)
• Checking the accuracy of weekly timesheets
• Writing letters as and when required
• Dealing with in and out post

Who you’ll be:

• Solid experience within a similar role
• Computer Literate with Word / Excel Knowledge
• A good understanding in the importance of customer service
• The ability to work on own initiative and under pressure
• Good interpersonal skills
• Exceptional planning and organisational skills
• Ability to mulit- task and manage time effectively
• Good all round knowledge of the building services operation

At EMCOR UK, we embrace and celebrate diversity in all its forms.We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.