Technical Account Manager - IT / Software

JR United Kingdom; Stockport; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading company in Customer Experience Engagement is seeking a Technical Account Manager to join its global customer team. This role focuses on providing technical support and solutions to enhance customer satisfaction in a rapidly growing tech environment. Candidates should have 2+ years in technical roles, with strong problem-solving and communication skills. Remote work is an option, but applicants must reside in the UK.

Qualifications

• 2+ years in a Technical Services role related to software or telecommunications.
• Excellent analytical and troubleshooting skills.
• Broad implementation skills in technology and analysis.

Responsibilities

• Provide technical support and advisory post-sales.
• Work independently and with teams to ensure customer satisfaction.
• Help improve processes and technology deployment.

Skills

Problem Solving

Customer Service

Communication

Analytical Skills

Technical Proficiency

Tools

Contact Centre Software

VoIP Technology

TCP/IP Networking

Job description

Technical Account Manager - IT / Software, Stockport

Client:

Spectrum IT Recruitment

Location:

Stockport, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Technical Account Manager - SaaS | Contact Centre

Work at the forefront of CX Solutions. Leverage AI and modern technology. Future-proof your career!

Our client is a market leader in Customer Experience Engagement and AI technology. They are growing their team and looking for talented, enthusiastic, and ambitious Technical Account Managers to join their global customer team.

If you are looking for an exciting job opportunity that will future-proof your career, read on.

The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role.

You will join a talented global team with the aim to exceed customer expectations, improve processes, technology deployment, and to help the company meet its growth objectives.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services, and other teams to ensure the highest levels of customer success, providing collaborative solutions that leave the customer with a positive experience and a product that meets their needs.

Experience Requirements:

• 2+ years in a Technical Services role in software, telecommunications, or in customer service, call/contact centre, and/or service delivery.
• Demonstrated technical problem-solving proficiency in Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

Experience Preferred:

• Working technical knowledge of contact centre software, design, and functionality.
• TCP/IP networking knowledge and VoIP technology exposure.
• Understanding of TCP/IP and internet fundamentals.
• Software, telecommunications, and IP Telephony.

If you are looking to work with a market-leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.