Technical Account Manager - IT / Software

JR United Kingdom; Leeds; Remote; GBP 35,000 - 65,000; Full time

Job summary

A leading market player in Customer Experience Engagement is seeking a Technical Account Manager to join their global team. This role focuses on providing post-sales technical support and ensures customer success through collaboration with various teams. Candidates must have solid experience in technical services and excellent customer communication skills, making it an exciting opportunity for professionals looking to advance their careers in a dynamic environment.

Qualifications

• 2+ years in a Technical Services role in software or customer service.
• Proficient in technical problem-solving with software and/or telephony.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide post-sales technical support and advisory.
• Work with various teams to ensure high customer satisfaction.
• Implement solutions to enhance customer experience.

Skills

Analytical skills

Troubleshooting

Customer service

Communication

Job description

Social network you want to login/join with:

Technical Account Manager - IT / Software, leeds, west yorkshire

col-narrow-left

Client:

Spectrum IT Recruitment

Location:

leeds, west yorkshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Technical Account Manager - SaaS | Contact Centre

Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career!

Our client is a market leader in Customer Experience Engagement and AI technology. They are gorwing their team and looking for talented, enthusiastic and ambitious Technical Account Managers to join their global customer team.

If you are looking for an exciting job opportunity that will future proof your career, read on.

The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role.

You will join a talented global team with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
Experience Requirements:

• 2+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
• Demonstrated technical problem-solving proficiency Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

Experience Preferred:

• Working technical knowledge of contact centre software / design / functionality
• TCP/IP networking knowledge and VoIP technology exposure
• Understanding of TCP/IP and internet fundamentals
• Software, telecommunications and IP Telephony

If you are looking to work with a market leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.