Technical Account Manager - IT / Software

JR United Kingdom; Stevenage; Remote; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise de premier plan dans le domaine des Solutions Client cherche à engager un Technical Account Manager talentueux. Ce rôle clé sera axé sur le soutien technique post-vente et inclura la collaboration avec diverses équipes pour garantir la satisfaction client. Travailler avec une entreprise innovante offre une perspective de carrière future brillante, alors n'hésitez pas à postuler.

Qualifications

• Expérience de 2+ ans dans un rôle technique en services logiciels ou centres d'appels.
• Compétences analytiques et de dépannage avancées.
• Connaissance technique des logiciels de centre de contact.

Responsibilities

• Fournir un soutien technique et des conseils aux clients après-vente.
• Travailler avec des équipes pour garantir le succès des clients.
• Améliorer les processus et déployer la technologie.

Skills

Customer Service

Technical Problem-Solving

Communication Skills

Analytical Skills

Tools

Contact Centre Software

VoIP Technology

TCP/IP Networking

Job description

Technical Account Manager - SaaS | Contact Centre

Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career!

Our client is a market leader in Customer Experience Engagement and AI technology. They are growing their team and looking for talented, enthusiastic, and ambitious Technical Account Managers to join their global customer team.

If you are looking for an exciting job opportunity that will future proof your career, read on.

The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role.

You will join a talented global team with the aim to exceed customer expectations, improve process, technology deployment, and help the company meet its growth objectives.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services, and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.

Experience Requirements:

• 2+ years in a Technical Services role in software, telecommunications, or in customer service, call/contact centre, and/or service delivery.
• Demonstrated technical problem-solving proficiency in Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

Experience Preferred:

• Working technical knowledge of contact centre software, design, and functionality.
• TCP/IP networking knowledge and VoIP technology exposure.
• Understanding of TCP/IP and internet fundamentals.
• Software, telecommunications, and IP Telephony.

If you are looking to work with a market-leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.