Technical Account Manager - IT / Software

JR United Kingdom; Basildon; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Customer Experience Engagement is seeking a Technical Account Manager to join their global team. This role focuses on providing technical support and ensuring customer success through collaborative solutions. Candidates should have a strong background in technical services, excellent customer service skills, and the ability to solve complex technical problems. Opportunity to future-proof your career in a dynamic environment awaits.

Qualifications

• 2+ years in a Technical Services role in software, telecommunications, or customer service.
• Working technical knowledge of contact centre software preferred.
• Experience with TCP/IP networking and VoIP technology.

Responsibilities

• Provide post-sales technical support and advisory services.
• Collaborate with Sales and Technical Support to exceed customer expectations.
• Help improve process, technology deployment, and customer satisfaction.

Skills

Technical problem-solving proficiency

Excellent customer service

Analytical skills

Advanced troubleshooting skills

Implementation skills

Job description

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Technical Account Manager - IT / Software, basildon

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Client:

Spectrum IT Recruitment

Location:

basildon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Technical Account Manager - SaaS | Contact Centre

Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career!

Our client is a market leader in Customer Experience Engagement and AI technology. They are gorwing their team and looking for talented, enthusiastic and ambitious Technical Account Managers to join their global customer team.

If you are looking for an exciting job opportunity that will future proof your career, read on.

The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role.

You will join a talented global team with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
Experience Requirements:

• 2+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
• Demonstrated technical problem-solving proficiency Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

Experience Preferred:

• Working technical knowledge of contact centre software / design / functionality
• TCP/IP networking knowledge and VoIP technology exposure
• Understanding of TCP/IP and internet fundamentals
• Software, telecommunications and IP Telephony

If you are looking to work with a market leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.