Technical Account Manager - IT / Software

JR United Kingdom; Preston; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Customer Experience is seeking a Technical Account Manager to join their global team. This post-sales role focuses on customer success and technical support, requiring strong problem-solving skills and customer service experience. Applicants should have technical background in software and telecommunications, with a desire to improve client processes and outcomes.

Qualifications

• 2+ years in a Technical Services role in software or telecommunications.
• Excellent analytical and advanced troubleshooting skills.
• Proficiency in customer service and communication.

Responsibilities

• Support and advise clients in a post-sales context.
• Collaborate with teams to ensure customer success.
• Deploy technology solutions to meet client needs.

Skills

Technical problem-solving

Customer service

Analytical skills

Communication

Job description

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Technical Account Manager - IT / Software, preston, lancashire

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Client:

Spectrum IT Recruitment

Location:

preston, lancashire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Technical Account Manager - SaaS | Contact Centre

Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career!

Our client is a market leader in Customer Experience Engagement and AI technology. They are gorwing their team and looking for talented, enthusiastic and ambitious Technical Account Managers to join their global customer team.

If you are looking for an exciting job opportunity that will future proof your career, read on.

The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role.

You will join a talented global team with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
Experience Requirements:

• 2+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
• Demonstrated technical problem-solving proficiency Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

Experience Preferred:

• Working technical knowledge of contact centre software / design / functionality
• TCP/IP networking knowledge and VoIP technology exposure
• Understanding of TCP/IP and internet fundamentals
• Software, telecommunications and IP Telephony

If you are looking to work with a market leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.