Technical Account Manager - IT / Software

JR United Kingdom; Newport; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading company in Customer Experience Engagement is seeking a Technical Account Manager for their Newport location. The role focuses on providing strategic technical support and improving customer satisfaction through collaboration with sales and technical teams. Applicants with experience in software or telecommunications are encouraged to apply, with further opportunities for growth in a market-leading firm.

Qualifications

• 2+ years in Technical Services, telecommunications, or customer service roles.
• Excellent communication and troubleshooting skills with end-users.
• Experience in implementing technology and conducting analysis.

Responsibilities

• Provide post-sales technical support and advisory services.
• Collaborate with various teams to ensure customer success.
• Improve processes and technology deployment for better service.

Skills

Technical problem-solving

Analytical skills

Customer service

Communication

Tools

Contact centre software

TCP/IP Networking

VoIP technology

Job description

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Technical Account Manager - IT / Software, newport

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Client:

Spectrum IT Recruitment

Location:

newport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Technical Account Manager - SaaS | Contact Centre

Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career!

Our client is a market leader in Customer Experience Engagement and AI technology. They are gorwing their team and looking for talented, enthusiastic and ambitious Technical Account Managers to join their global customer team.

If you are looking for an exciting job opportunity that will future proof your career, read on.

The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role.

You will join a talented global team with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
Experience Requirements:

• 2+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
• Demonstrated technical problem-solving proficiency Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

Experience Preferred:

• Working technical knowledge of contact centre software / design / functionality
• TCP/IP networking knowledge and VoIP technology exposure
• Understanding of TCP/IP and internet fundamentals
• Software, telecommunications and IP Telephony

If you are looking to work with a market leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.