Technical Account Manager - IT / Software

JR United Kingdom; Shrewsbury; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading company in Customer Experience Engagement and AI technology is seeking a Technical Account Manager. This role involves post-sales support and collaboration with various teams to ensure customer success. Ideal candidates will have a background in technical services and exceptional communication skills.

Qualifications

• 2+ years in a Technical Services role in software, telecommunications, or customer service.
• Excellent analytical and troubleshooting skills with end-users/customers.
• Working technical knowledge of contact centre software and TCP/IP networking.

Responsibilities

• Work on post-sales focused technical support and advisory.
• Collaborate with Sales, Technical Support, and Professional Services.
• Exceed customer expectations and improve technology deployment.

Skills

Problem-solving

Technical proficiency

Analytical skills

Customer service

Communication

Job description

Technical Account Manager - IT / Software, shrewsbury

Client:

Spectrum IT Recruitment

Location:

shrewsbury, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Technical Account Manager - SaaS | Contact Centre

Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career!

Our client is a market leader in Customer Experience Engagement and AI technology. They are gorwing their team and looking for talented, enthusiastic and ambitious Technical Account Managers to join their global customer team.

If you are looking for an exciting job opportunity that will future proof your career, read on.

The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role.

You will join a talented global team with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
Experience Requirements:

• 2+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
• Demonstrated technical problem-solving proficiency Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

Experience Preferred:

• Working technical knowledge of contact centre software / design / functionality
• TCP/IP networking knowledge and VoIP technology exposure
• Understanding of TCP/IP and internet fundamentals
• Software, telecommunications and IP Telephony

If you are looking to work with a market leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

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Created on 04/06/2025 by JR United Kingdom