Technical Account Manager - IT / Software

JR United Kingdom; Bradford; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading company in Customer Experience Engagement is seeking a Technical Account Manager to join their team. The role focuses on delivering excellent post-sales support, ensuring customer success through technical proficiency, and collaboration with internal teams. Ideal candidates will have a strong background in technical services and customer service within the software or telecommunications sectors.

Qualifications

• 2+ years in Technical Services role in software or telecommunications.
• Excellent problem-solving and customer service skills.
• Implementation skills in technology and analysis.

Responsibilities

• Provide post-sales technical support and advisory solutions.
• Collaborate with various teams to enhance customer success.
• Work independently and in concert to exceed customer expectations.

Skills

Technical problem-solving

Customer service

Analytical skills

Communication

Tools

Contact centre software

TCP/IP networking

VoIP technology

Job description

Technical Account Manager - SaaS | Contact Centre

Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career!

Our client is a market leader in Customer Experience Engagement and AI technology. They are growing their team and looking for talented, enthusiastic, and ambitious Technical Account Managers to join their global customer team.

If you are looking for an exciting job opportunity that will future proof your career, read on.

The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role.

You will join a talented global team with the aim to exceed customer expectations, improve process, technology deployment, and to help the company meet its growth objectives.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services, and other teams to ensure the highest levels of customer success, providing collaborative solutions that leave the customer with a positive experience and a product that meets their needs.

Experience Requirements:

• 2+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre, and/or service delivery.
• Demonstrated technical problem-solving proficiency in Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

Experience Preferred:

• Working technical knowledge of contact centre software, design, and functionality.
• TCP/IP networking knowledge and VoIP technology exposure.
• Understanding of TCP/IP and internet fundamentals.
• Experience with software, telecommunications, and IP Telephony.

If you are looking to work with a market-leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.