Technical Account Manager (French speaking)

Alteryx; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading analytics company seeks a highly skilled professional to manage enterprise-level support for clients. The ideal candidate will demonstrate strong project management capabilities and client relationship building, bring a growth mindset, and thrive in a diverse and inclusive environment with a focus on problem-solving.

Qualifications

• Minimum of 5 years functional experience with at least 3 years specific experience.
• Ability to work independently and manage projects.
• Strong customer focus and ability to build relationships.

Responsibilities

• Plan and oversee enterprise-level support and service activities.
• Develop client relationships and understand service needs.
• Collaborate with sales and support groups to enhance offerings.

Skills

Project Management

Technical Knowledge

Client Relationship Management

Problem Solving

Education

Four-year college degree or relevant experience

Job description

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Why work for just any analytics company? At Alteryx, Inc., we are explorers, dreamers, and innovators. We’re on a journey to build the best analytics platform in the world, but we can’t do it without people like you, leading the way. Forget the stereotypical tech companies of the past. Embrace the unconventional, exercise your imagination, and help alter the future with Alteryx.

Job Responsibilities

1. Plan and oversee enterprise-level support and service activities for company products and services for designated clients.
2. Ensure quality service and operational performance within program and delivery standards.
3. Develop client relationships, understand client business and product installations, identify service needs, and plan service delivery.
4. Drive proactive support mechanisms to reduce client downtime and support costs.
5. Act as the single point of contact for clients to coordinate resolution of service incidents and escalate technical issues.
6. Collaborate with sales and support groups to demonstrate the value of support offerings and identify opportunities for expanded support business.

Qualifications and Skills

• Ability to work independently with limited supervision and manage projects/processes.
• Experience coaching and reviewing the work of lower-level professionals.
• Handle complex and difficult problems, influencing policies, practices, and procedures.
• Provide solutions to complex technical and business issues, champion projects, and assist junior staff.
• Possess strong technical knowledge and understanding of dependencies between stakeholders or departments.
• Provide insights into streamlining processes, recommend enhancements, and troubleshoot complex issues.
• Customer-focused with the ability to cultivate lasting client relationships.
• Possess a four-year college degree or relevant experience, with a minimum of 5 years functional experience including 3 years specific experience.

We support a growth mindset and encourage applicants who share our values, even if they meet only some of the requirements. We are committed to building diverse, equitable, and inclusive teams.

This position involves access to software/technology subject to U.S. export controls. All offers are contingent upon compliance with U.S. export regulations.