Technical Account Manager - DevOps Specialist

ITR Partners; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading tech company is seeking a Technical Account Manager with DevOps expertise in London. This hybrid role focuses on customer satisfaction, helping clients leverage observability and security solutions. Candidates should have strong technical skills, a strategic mindset, and a background in cloud computing environments.

Qualifications

• Experience with AWS, Azure, or GCP.
• Proficient in Observability tools like Grafana and Datadog.
• Customer-facing experience in technical support.

Responsibilities

• Solve customer technical problems and lead onboarding.
• Establish relationships with clients and drive tech adoption.
• Conduct Quarterly Business Reviews (QBRs) with customers.

Skills

DevOps

Observability

Cloud Computing

Customer Support

Problem Solving

Communication

Education

BSc in Computer Science / Engineering

Tools

AWS

Azure

GCP

Terraform

Kubernetes

Docker

Job description

Technical Account Manager - DevOps Specialist

Technical Account Manager - DevOps Specialist

4 days ago Be among the first 25 applicants

Direct message the job poster from ITR Partners

Connecting Top Tech companies across USA with the very best talent in Software Engineering | International Headhunter AKA "Mr America"

Technical Account Manager - DevOps Specialist

London - Hybrid (2 days per week in office) · Full-time · Senior

About the company

My client are rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing.

By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.

About the Position

Technical Account Managers in my client are key in our effort to meet our customer’s expectations and help them utilize their observability and security data in the most efficient way possible.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.

Their Technical Account Managers are trusted advisors and consult their customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.

Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.

Responsibilities

• Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations.
• Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value.
• Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting.
• Know the Log Management/Observability markets well and be able to help customers by using the best technical practices available.
• Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs.
• Establishing relationships and engaging with technical counterparts to drive product adoption.
• Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs.
• Advocate internally for customer needs within and influence a product development roadmap.
• Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.

Requirements

• Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
• Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumo Logic, New Relic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
• Hands-on experience with Infrastructure as a Code (Terraform/Ansible)
• Hands-on experience in technical integrations (OpenTelemetry/fluentd/fluentbit/filebeat/logstash)
• Hands-on experience with complex troubleshooting of Kubernetes and Docker container
• Good knowledge of Regex, Lucene, PromQL
• Good knowledge of Linux
• Experience in customer facing positions and excellent high energy customer-facing skills
• Excellent communication skills in English
• Strong presentation skills with the ability to establish credibility with executives
• High availability for fast response to customers
• Comfortable coding in any high-level programming language (Java, Go, Python) - advantage
• BSc degree in Computer Science / Engineering - advantage
• Experience in SAAS B2B software companies - advantage

This role is located in London and is a hybrid role - 2 days per week in office and occaional travel to customers. My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK.

If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today. If this role is not right for you, but you know someone who might be interested, please get in touch with me at [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at ITR Partners by 2x

Get notified about new Technical Account Manager jobs in London Area, United Kingdom.

Technical Account Manager (UKI), Enterprise Support - FSI

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Enterprise Account Executive / Customer Success Manager - AI Technology

Customer Success Manager (Account Manager)

Harrow, England, United Kingdom 1 week ago

Technical Account Management, Lead-R-246477

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 12 hours ago

Key Account Manager - Clinical Diagnostics (IVD)

Teddington, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

Greater London, England, United Kingdom 2 weeks ago

Senior Services Sales Engineer for North Europe (UKI, Ben & Nordics)

London Area, United Kingdom £50,000.00-£100,000.00 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

Key Account Manager - French speaking (Aviation Financial Services)

AWS ES SI - Sr. Media Specialist Technical Account Manager, Strategic Industries

London, England, United Kingdom 1 week ago

Technical Acct Mgr (EMEA), AWS Enterprise Support, ES - EMEA - UKI

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

Solution Architect - Customer Domian - £80k- £110k +Car Allowance + Bonus + Up to 20% pension (with 6% employee contribution).

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 weeks ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 7 hours ago

London, England, United Kingdom 8 hours ago

Senior Manager, Customer Success - Strategic

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.