Technical Account Manager (Analyst)

London Stock Exchange Group; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group is seeking an experienced Technical Account Manager to act as the primary technical contact for customers, guiding them through onboarding, certification, connectivity and ongoing service adoption. You will work with member firms, data vendors and software providers to ensure successful configurations and outstanding customer experience.

You will collaborate with Product, Technology, Operations and Client Services teams, lead technical consultations and coordinate

Qualifications

• Experience in a client-facing technical role such as Technical Account Management, Client Services or Technical Support.
• Strong communication skills and ability to present technical concepts to diverse audiences.
• Ability to coordinate multiple priorities and manage project delivery in a fast-paced environment.

Responsibilities

• Support onboarding, readiness and change programmes with customers and partners.
• Coordinate customer onboarding, connectivity, testing and readiness activities.
• Produce customer-facing communications and documentation, including guidance and project briefings.
• Collaborate with Product, Technology, Project Management, Network and Support teams.

Skills

Customer-facing

Communication

Coordination

Problem-solving

IT infrastructure

Education

Degree in IT/Business/Engineering

Job description

ROLE SUMMARY

The Technical Account Manager acts as the main technical point of contact for LSEG customers, providing expert guidance throughout onboarding, certification, connectivity, readiness and ongoing service adoption. You will build strong relationships with member firms, software providers and data vendors, supporting customers through market, product and system changes while ensuring they are configured for success. Working across Product, Technology, Operations and Client Services teams, you will provide functional support, lead technical consultations and coordinate customer readiness activities to deliver an outstanding customer experience. This role offers the opportunity to develop specialist expertise in financial markets, trading technologies and technical relationship management.

WHAT YOU'LL BE DOING

Support Technical Account Managers in delivering a high-quality service to member firms, data vendors and independent software vendors across onboarding, customer readiness, business-as-usual support and change programmes. Provide functional support and technical guidance to customers, managing enquiries through shared communication channels and ensuring timely resolution in line with agreed service levels. Coordinate customer onboarding, connectivity, testing, certification and readiness activities, ensuring customer configurations align with recommended guidelines and are implemented consistently. Produce and maintain customer-facing communications and documentation, including service announcements, technical guidance, readiness materials and project briefings. Gather, analyse and communicate customer service and usage metrics, including connectivity statistics, latency data, gateway utilisation and platform performance information. Build strong relationships with customers and internal team members, coordinating consultations, maintaining project and readiness trackers, and supporting engagement throughout project lifecycles. Collaborate with Product, Technology, Project Management, Network and Support teams to deliver market, system and regulatory changes, maintain knowledge repositories, support testing and enablement activities, and participate in customer meetings, industry events and Technical User Groups.

Desirable Skills & Experience

Knowledge of financial markets, particularly Equities, Exchange Trading, Market Data or Post Trade services. Experience in a client-facing technical role such as Technical Account Management, Client Services, Technical Support or Customer Success. Understanding of electronic trading technologies, connectivity solutions and the FIX Protocol. Experience supporting customer onboarding, certification, testing or readiness activities within a financial services environment. Degree qualified or equivalent in Information Technology, Business, Engineering or a related discipline.

WHAT YOU'LL BRING

Essential Skills & Experience

Experience working in a customer-facing environment, building effective relationships and delivering positive client outcomes. Good communication and customer management skills, with the ability to present technical concepts clearly to both technical and non-technical audiences. Demonstrated ability to coordinate multiple priorities, manage competing deadlines and support project delivery in a fast-paced environment. Strong analytical and problem-solving skills, with a structured approach to investigating issues and identifying effective solutions. Experience collaborating across cross-functional teams to achieve shared objectives and deliver a high-quality customer experience. Good understanding of IT infrastructure, connectivity, networking concepts and client-facing technology solutions. Ability to learn quickly, adapt to changing priorities and develop expertise within financial markets and trading technologies.

WHAT YOU’LL GET IN RETURN

The opportunity to develop specialist expertise in financial markets, trading technologies and technical relationship management while working with leading global financial institutions. Exposure to a broad range of LSEG products, services and critical initiatives, offering excellent opportunities for learning, career development and internal mobility. A collaborative and supportive environment where you'll work alongside experienced professionals across Product, Technology, Operations and Client Services teams. Important and varied work, supporting customer onboarding, market change initiatives and the adoption of innovative solutions that directly impact customer success. Access to ongoing learning and development opportunities designed to help you grow both professionally and personally. We recognise that flexibility is important. This role follows LSEG's blended working approach, combining office-based collaboration with remote working to support effective teamwork, professional development and work-life balance.

Career Stage

Senior Associate

London Stock Exchange Group (LSEG) Information

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

Equal Opportunity

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Culture & Sustainability

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

Benefits

• Healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Global Presence

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific.

Explore our divisions

LSEG offers a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions.