Technical Account Manager, Amazon Fuse and MBD

Amazon; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Amazon UK Services Ltd. in London is seeking an experienced Technical Account Manager to coordinate partner launches, gather technical requirements and translate business needs into scalable solutions across global teams.

You will drive milestones, manage cross-functional engagement between Telecom and Mobile OEM partners and Amazon teams, and ensure successful onboarding, data tracking and performance reporting.

Qualifications

• Experience in program or project management.
• Ability to define and implement process improvements using data and metrics.
• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Manages assigned enterprise accounts including major business partners with significant impact.
• Responsible for day-to-day technical, operational and project launch activities (kick-off, design, onboarding, milestone tracking, signup delivery support).
• Creates and leads meetings with enterprise partners and internal stakeholders regarding Amazon apps and services.
• Owns pre- and post-launch operational and technical account management across multiple partners and locations.
• Identifies and drives product improvements by providing requirements and use-cases to product teams.
• Facilitates incident, problem and change management on behalf of enterprise partners.

Skills

Program management

Data-driven decisions

Cross-functional collaboration

Technical requirements gathering

Job description

Are you an experienced and dynamic Technical Account Manager with technical, business and operational expertise? We are seeking a Technical Account Manager to manage partner launch milestones, technical requirements gathering, driving engagement between our Telecom and Mobile OEM partners and various Amazon teams to launch and grow distribution of Amazon subscription Services and Mobile Applications. A successful candidate will have experience working with internal business, engineering and product teams to deliver scalable product solutions at a global level, have excellent program and project management skills and be proficient in translating business requirements into technical requirements, roadmap prioritization, milestone management and a strong will to deliver results are critical skills for this role. To be successful in this role, you will need to be a self-directed innovator accustomed to working in new territory, a communicator able to influence and motivate teams to action; and a problem solver who can drive immediate resolutions. The position is based in London (UK), the candidate will work with accounts across EMEA.

About The Team

The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Audible etc.) around the world.

Key job responsibilities

• Manages assigned enterprise accounts including major business partners with significant impact.
• Responsible for managing day-to-day Technical, operational and project launch related activities (Technical Project kick-off, Solution design, HLD closure, Amazon systems on-boarding, milestone tracking, wholesale subscription and preload application delivery support, data tracking and reporting, supporting all operational components of our mobile partnerships)
• Creates and leads meetings with enterprise partners and internal stakeholders regarding variety of Amazon’s apps and services
• Own the pre and post-launch operational and technical account management of multiple partners across multiple geographic locations.
• Identify and drive improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to Amazon product teams
• Facilitates incident, problem and change management directly on behalf of enterprise business partners
• Collaborate with internal stakeholders (Engineering, Business development, Product and Marketing) on new business opportunities with partners.

Basic Qualifications

• Experience in program or project management
• Experience in defining and implementing process improvement initiatives using data and metrics
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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Company - Amazon UK Services Ltd.

Job ID: A10473834