Technical Account Manager

E3 Recruitment Ltd; Scunthorpe; Presencial; GBP 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension contributions (double figure)

Private health care

27 days annual leave

Life Assurance

Employee assistance programme

Descripción de la vacante

E3 Recruitment is seeking a Technical Account Manager in the UK heavy manufacturing sector. You will be the trusted customer expert, delivering exceptional service, supporting product performance, and guiding customer projects across your region.

The role includes collaborating with manufacturing, operations, and R&D teams, translating requirements into actions, and leading investigations. Travel nationally and internationally is required.

Formación

• Degree or equivalent (HNC/HND) in Scientific, Engineering, Materials, or related discipline.
• Knowledge of Quality Management Systems (ISO 9001 or IATF 16949) is advantageous.
• Willingness to travel nationally and internationally.

Responsabilidades

• Act as the primary contact for customers within your region.
• Provide expert advice on products and performance.
• Support new product development initiatives and customer projects.
• Investigate enquiries and coordinate with internal teams to deliver solutions.
• Translate customer requirements into actionable tasks for manufacturing and operations.
• Lead complaint investigations and support corrective actions.
• Travel nationally and internationally to meet customers.

Conocimientos

Customer relationship management

Problem solving

Communication skills

Travel readiness

Educación

Bachelor’s degree or HNC/HND in Scientific/Engineering/Materials or related discipline

Descripción del empleo

This Technical Account Manager role provides the opportunity to work for a heavy manufacturing business influencing change by solving complex challenges. The Technical Account Manager will be offered a double figure pension contribution, private health care, 27 days annual leave and more.

As a Technical Account Manager, you’ll become the trusted subject matter expert for customers across your designated region, playing a key role in delivering exceptional service, supporting product performance, and helping customers achieve their goals. This is an exciting opportunity to work at the heart of the business, connecting customers with commercial teams, manufacturing operations, and research & development specialists.

What You’ll Be Doing as the Technical Account Manager

• Act as the primary contact for customers within your region.
• Provide expert advice on existing products, product performance, and solutions.
• Support new product development initiatives and customer projects.
• Investigate enquiries and collaborate with internal teams to deliver effective solutions.
• Translate customer requirements into clear actions for manufacturing, operations, and innovation departments.
• Lead complaint investigations and support corrective and preventative actions.
• Travel nationally and internationally to meet customers and strengthen relationships.

We’re seeking a motivated and customer-focused Technical Account Manager who thrives in a collaborative environment and enjoys solving challenges. It would be beneficial for the successful candidate to have a degree, HNC or HND in a Scientific, Engineering, Materials or related discipline. Experience working to Quality Management Systems would also be of interest, specifically ISO9001, or alternatively IATF 16949.

Additional benefits of the Technical Account Manager include

• Life Assurance
• Comprehensive company sick pay scheme
• Employee assistance programme
• ongoing training
• development and career progression opportunities