Technical Account Manager

Ambitions Personnel; Grantham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to oversee client relationships and enhance their IT strategies. This role offers a unique opportunity to blend technical expertise with client engagement, ensuring clients' IT environments are secure and evolving. You'll be the main point of contact for a dedicated portfolio of clients, driving improvements and providing strategic guidance. With competitive salary options and a supportive team culture, this position is perfect for those looking to advance their careers in a dynamic environment. If you're passionate about technology and client success, this is the role for you.

Benefits

Competitive salary

Hybrid working options

Supportive team culture

Opportunities for growth

Qualifications

• Technical expertise in Microsoft technologies is essential.
• Experience managing accounts or leading IT teams is required.

Responsibilities

• Act as the primary contact for client communications and service-related matters.
• Build trusted relationships and understand clients’ technical and business objectives.
• Drive continuous improvement across client services and internal processes.

Skills

Microsoft-based technical background

Strong communication skills

Client engagement skills

Commercial awareness

Problem-solving skills

Job description

We’re working with a well-established and forward-thinking IT services provider in Grantham to recruit a Technical Account Manager. This is a fantastic opportunity for a technically experienced professional with a passion for client success and strategic relationship building.

Whether you’re an existing Account Manager with an IT background or a technical team lead looking for a new challenge, this role offers the chance to take ownership of client relationships while shaping their ongoing IT strategy and service delivery.

The Role:

As Technical Account Manager, you'll be the go-to contact for a dedicated portfolio of clients—ensuring their IT environments run smoothly, stay secure, and continue to evolve with their business needs.

Key responsibilities include:

Acting as the primary contact for all client communications and service-related matters.

Building trusted relationships and understanding clients’ technical and business objectives.

Liaising between clients and internal technical teams to ensure expectations are met or exceeded.

Conducting contract renewals, pricing negotiations, and presenting tailored solutions.

Creating and presenting project proposals and quotations in collaboration with the sales team.

Staying current with technology trends to offer strategic guidance.

Driving continuous improvement across client services and internal processes.

About You:

We're looking for someone who brings both technical expertise and exceptional interpersonal skills. You’ll be comfortable working with a variety of stakeholders and confident in managing accounts at both an operational and strategic level.

You’ll need:

A Microsoft-based technical background (essential).

Strong communication and client engagement skills.

Proven experience managing accounts or leading IT teams.

Excellent commercial awareness and problem-solving skills.

Ability to influence stakeholders and manage expectations.

Organised, self-motivated, and confident working independently and as part of a wider team.

A strong interest in new and emerging technologies.

What’s in it for you?

Competitive salary of £30,000 - £40,000 depending on experience

Full-time role based in Grantham

Hybrid working options may be considered

Supportive, collaborative team culture

Opportunity to grow within a business that values innovation and customer excellence

Ready to take the next step in your career? Apply now or contact us for more details!

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