Technical Account Manager

Wallace Hind Selection LTD; Coventry; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Annual bonus based on performance

Fully Expensed Car

Good Holiday Package

Access to excellent Pension scheme

Job summary

Wallace Hind Selection LTD is seeking a Technical Account Manager with a strong mechanical engineering background for a hybrid role based in Coventry. The position involves managing client relationships, offering technical support, and conducting training sessions.

The successful candidate will have experience in a technical support or engineering role and be qualified in Mechanical Engineering (ONC, HNC, or HND). Opportunities for career development are supported through extensive training programs.

Qualifications

• Experience in Service, Maintenance, Technical Support, Applications or Sales Engineer roles.
• Qualified as a Mechanical Engineer with hands-on experience.
• Ability to manage appointments with key accounts.

Responsibilities

• Develop and maintain relationships with 15-20 key account clients.
• Conduct technical meetings and provide expert advice.
• Manage own schedule and represent the company to decision makers.

Skills

Mechanical Engineering understanding

Interpersonal skills

Diary management

Education

ONC, HNC or HND in Mechanical Engineering

Job description

Are you an experienced Service, Maintenance, Technical Support, Applications or even Sales Engineer with a good hands‑on mechanical engineering background (either by education or time‑served) who wants to build a career as a customer facing, Technical Account Manager? We offer extensive training and development opportunities within our multinational operation. We’re very open on your sector experience, but are particularly interested in those with a heavy industrial engineering background. This is a hybrid role, so if you’re located within a couple of hours of Coventry, click to find more!

BASIC SALARY

Up to £45,000

BENEFITS

• Annual bonus based on performance
• Fully Expensed Car
• Good Holiday Package
• Access to the full Company Benefits Package including excellent Pension scheme.

LOCATION

Coventry

COMMUTABLE LOCATIONS

Birmingham, Derby, Nottingham, Leicester, Loughborough, Melton Mowbray, Kettering, Northampton, Milton Keynes, Banbury, Worcester, Wolverhampton, Rugby, Daventry, Luton, Sheffield, Oxford, Cambridge, Peterborough, Cheltenham, Gloucester, Worcester, Stoke on Trent

JOB DESCRIPTION

Technical Account Manager, Mechanical Field Service Engineer, Maintenance Engineer – Machinery, Industrial Capital Equipment, Manufacturing

We are investing in the hire, training and development of a Mechanical Field Engineer, who will develop and maintain relationships (from an engineering perspective) with circa 15‑20 Key Account OEM and End User clients.

The Technical Account Manager role will be split between scheduled ‘technical’ meetings with key account decision makers and reactionary meetings generated through the following up of enquiries, and networking through existing key accounts. These meetings will be varied and will include offering training, technical support, reacting to quality issues, offering expert advice and technical solutions to engineering problems.

We prioritise face‑to‑face engagement where possible. In this role, the expectation of our Technical Account Manager is circa 20 visits a month.

Scheduled work is arranged by you, where the frequency depends on the seniority of the client (some of our high profile accounts receive circa 24 scheduled appointments a year). Much of this work is providing expert training and induction to educate customers on how to get the best out of our solutions and identify potential concerns before they arise.

PERSON SPECIFICATION

• An experienced Service, Maintenance, Technical Support, Applications or even Sales Engineer with a good hands‑on mechanical engineering background (either by education or time‑served).
• You’re a qualified Mechanical Engineer (ONC, HNC or HND +).
• You need a strong (and ideally broad) Mechanical Engineering understanding with excellent inter‑personal skills.
• You’ll be happy and able to manage your own diary, book appointments with circa 10‑20 key accounts, and represent the company to these decision makers as a ‘face of the brand.’

THE COMPANY

We are a multi‑billion pound worldwide manufacturer of precision‑engineered mechanical components supplied to original equipment manufacturers (OEMS) within the Off Highway, Quarrying Machinery, Rail, Heavy Duty Bus and Truck, Automotive Passenger and Light Vehicle Manufacturers (OE and aftermarket), Aerospace, Mining, Energy, and Construction equipment markets and through their OES suppliers and industrial distributors.

PROSPECTS

• Outstanding technical and commercial training programmes bespoke to your personal development. Ultimately you will become a specialist within a particular market/s and specific product portfolio.
• The demographics within our European service engineering operation offer the genuine opportunity for career development.
• An active policy of promotion from within and offer the genuine opportunity for career development both within Europe and worldwide.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Technical Account Manager, Sales Engineer, Technical Sales, Technical Customer Support, Mechanical Field Service Engineer, Mechanical Maintenance Engineer, Mechanical Fitter, Technical Specialist, Repair Engineer, Fault Finding Technician, Commissioning Engineer, Installation Engineer, Precision Engineering, Applications Engineer.