Technial Support Officer

WMJobs; Dudley; On-site; GBP 22,000 - 27,000; Full time

Job summary

Dudley Metropolitan Borough Council is looking for a Technical Support Officer who excels in customer service and has strong ICT skills. This role offers a comprehensive support function to the Planning Services, covering tasks from assisting applicants to technical assistance while providing a great opportunity to start a career in planning.

Qualifications

• Experience of measuring plans and using a scale rule is an advantage.

Responsibilities

• Provide comprehensive technical assistance to the Planning Service.
• Calculate and receive application fees and sundry payments.
• Assist customers with online information access.

Skills

Customer service

ICT skills

Attention to detail

Job description

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Dudley Metropolitan Borough Council,

Do you have an eye for detail, excellent customer service and ICT skills, if so this role could be ideal for you.

To provide comprehensive and effective technical assistance to the Planning Service, including the preparation of all planning application and appeal documenation from registration to determination.

Calculation and receipt of application fees and sundry payments.

To provide service support to all customers, including the provision of initial technical advice in relation to planning, pre app enforcement, trees and building control enquiries.

To assist customers when using on-line and public access information.

Expereince of measuring plans and use of a scale rule would be an advantage.

This role is great opportunity to begin a career in planning or building control.

For more information on this role please contact [e-mail]

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [e-mail]

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

Attached documents

person specification

Job Description

Benefits List

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services

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