Techncial Support Analyst x 3 - All Levels - New (REFBJ25)

JR United Kingdom; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organization is looking for Technical Support Analysts at all levels to join their team in Newport, Wales. Candidates should possess strong IT support experience and the ability to work well under pressure. The role includes client support, troubleshooting, and participation in technical projects with excellent training and development opportunities provided.

Benefits

Comprehensive training opportunities

Excellent benefits package

Qualifications

• Strong experience in IT support required.
• Good troubleshooting and problem-solving skills.
• Professional approach and excellent communication skills.

Responsibilities

• Supporting clients while diagnosing and resolving support cases.
• Proactive maintenance of networks and managing user setups.
• Training and developing junior team members.

Skills

IT support

Problem-solving

Communication

Attention to detail

Troubleshooting

Network & firewall knowledge

Windows server administration

Virtualization software knowledge

Job description

Technical Support Analyst x 3 - All Levels - New (REFBJ25)

Client:

RedRock Resourcing

Location:

Newport, Wales, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Technical Support Analyst x 3 - All Levels - New (REFBJ25)

A high-profile organisation, recognized as a leader in its field, is seeking several Technical Support Analysts due to ongoing growth. Suitable candidates will have:

• Strong experience in IT support
• Professional, friendly approach with the ability to perform well under pressure
• Punctuality, good attention to detail, and excellent written and verbal communication skills
• Good troubleshooting and problem-solving skills
• Enthusiasm to learn and develop skills
• Network & firewall knowledge and troubleshooting abilities
• Windows server administration experience
• Knowledge of virtualization software and cloud services (Azure/AWS) is highly beneficial

Responsibilities:

• Supporting clients, following ticketing processes, and keeping clients informed
• Diagnosing support cases with team support
• Proactive maintenance of client networks using support tools
• Managing new workstation builds and user setups
• Participating in technical projects, client meetings, and onsite support
• Implementing policies and procedures with the team
• Training and developing junior team members

Excellent benefits package including comprehensive training and development opportunities.