Techncial Support Analyst x 3 - All Levels - New (REFBJ25)

JR United Kingdom; Bradley Stoke; On-site; GBP 25,000 - 40,000; Full time

Job summary

A high-profile organization is seeking Technical Support Analysts at all levels due to continued growth. The role involves supporting clients and managing technical projects while offering excellent training and development opportunities in a professional environment.

Benefits

Comprehensive training and development opportunities

Qualifications

• Strong experience in IT support required.
• Punctual with good attention to detail.
• Enthusiastic to learn and develop skills.

Responsibilities

• Supporting clients and managing ticket processes.
• Diagnosing support cases with the team.
• Training and developing junior team members.

Skills

IT support

Troubleshooting

Problem-solving

Network & Firewall knowledge

Windows server administration

Communication skills

Tools

Virtualization software

Cloud services (Azure/AWS)

Job description

Technical Support Analyst x 3 - All Levels - New (REFBJ25)

A high-profile organization, recognized as a leader in its field, is seeking several Technical Support Analysts due to continued growth. Suitable candidates will have the following qualifications:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail, with excellent written and verbal communication skills.
• Good troubleshooting and problem-solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualization software/cloud services (Azure/AWS) is highly beneficial.

The duties include:

• Supporting clients, ensuring ticketing processes are followed, and clients are kept informed.
• Diagnosing support cases with the team’s support.
• Proactive maintenance of client networks using support tools.
• Managing new workstation builds and user setups.
• Participating in technical projects, meeting clients, and onsite work with the team.
• Implementing policies and procedures with the team.
• Training and developing junior team members.

Excellent benefits package including comprehensive training and development opportunities!