Techncial Support Analyst x 3 - All Levels - New (REFBJ25)

JR United Kingdom; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une organisation de premier plan recherche plusieurs Technical Support Analysts en raison de sa croissance continue. Le candidat idéal aura de solides compétences en support IT, une approche professionnelle et amicale, et une grande attention aux détails. Les responsabilités incluent le soutien aux clients, la gestion des tickets et la maintenance des réseaux. De plus, l'entreprise offre un ensemble d'avantages intéressants, y compris une formation complète.

Benefits

Formation et développement complets

Qualifications

• Expérience en support IT requise.
• Aptitudes à apprendre et à développer des compétences.
• Bonnes compétences de communication écrite et verbale.

Responsibilities

• Soutenir les clients et suivre le processus de ticketing.
• Diagnostics des cas de support avec l'équipe.
• Maintenance proactive des réseaux des clients.

Skills

IT support

Problem solving

Communication

Attention to detail

Network knowledge

Firewall troubleshooting

Windows server administration

Cloud services knowledge

Job description

Social network you want to login/join with:

Technical Support Analyst x 3 - All Levels - New (REFBJ25), Bristol

Client:

RedRock Resourcing

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Technical Support Analyst x 3 - All Levels - New (REFBJ25)

A high-profile organisation - recognised as the leader in its field - requires a number of Technical Support Analysts due to continued growth! Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!