Techncial Support Analyst x 3 - All Levels - New (REFBJ25)

JR United Kingdom; Bath; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading organization in Bath is seeking three Technical Support Analysts at all levels to support client networks and provide exceptional IT support. This role offers a wonderful benefits package including comprehensive training and development opportunities for the right candidates, emphasizing punctuality, communication, and troubleshooting skills.

Benefits

Comprehensive training and development opportunities

Qualifications

• Strong experience in IT support required.
• Punctual and attentive with good communication skills.
• Knowledge of virtualization/cloud services is beneficial.

Responsibilities

• Support clients and manage ticketing processes.
• Diagnose support cases with team assistance.
• Participate in technical projects and deliver onsite support.

Skills

IT support

Troubleshooting

Problem-solving

Communication

Punctuality

Attention to detail

Network troubleshooting

Firewall knowledge

Tools

Windows server

Azure

AWS

Job description

Social network you want to login/join with:

Technical Support Analyst x 3 - All Levels - New (REFBJ25), Bath

Client:

RedRock Resourcing

Location:

Bath, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Technical Support Analyst x 3 - All Levels - New (REFBJ25)

A high-profile organisation, recognized as a leader in its field, requires several Technical Support Analysts due to continued growth. Suitable candidates will have:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctuality, good attention to detail, and excellent written and verbal communication skills.
• Good troubleshooting and problem-solving skills.
• Enthusiasm to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualization software/cloud services (Azure/AWS) is highly beneficial.

The duties include:

• Supporting clients, ensuring ticketing processes are followed, and clients are kept informed.
• Diagnosing support cases with team support.
• Proactive maintenance of client networks using support tools.
• Managing new workstation builds and user setups.
• Participating in technical projects, meeting clients, and delivering onsite support.
• Implementing policies and procedures with the team.
• Training and developing junior team members.

Excellent benefits package including comprehensive training and development opportunities!