Tech Team Leader

Harvey Norman Global Pty Limited; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Tech Team Leader in Liverpool, where your customer service skills and technical knowledge will shine. This role offers a unique opportunity to provide top-notch support for a range of computer products while managing customer satisfaction through effective communication and conflict resolution. With a focus on career progression, you will be part of a team that values your contributions and encourages your growth. If you're passionate about technology and customer service, this is the perfect opportunity to advance your career with a trusted brand.

Benefits

Career Growth Opportunities

Recognition for Good Performance

Employee Discounts

Qualifications

• Basic technical understanding of computers and related products.
• Confident communication skills and ability to handle conflict.

Responsibilities

• Provide exceptional customer service and technical support.
• Manage repair jobs and ensure customer satisfaction.
• Process returns and coordinate repairs or replacements.

Skills

Customer Service

Technical Support

Communication Skills

Conflict Resolution

Education

High School Diploma

Tools

Computer Peripherals

Job description

Apply now Job no: 568118
Work type: Full Time
Location: Liverpool
Categories: Sales

· FullTimePosition
·Guaranteed base earnings + attractive commission
·Paths for career progression with a trusted national brand

About Us:
The Harvey Norman Liverpool Computer and Mobile Technology Department is seeking a passionate, customer service focused Tech Team Leader.Harvey Norman, a market leader in the retail industry, is seeking a dedicated and technically skilled individual to join our team. We value internal promotions and encourage our employees to explore new challenges and grow their careers with us.

Role Overview:
As a key member of our team, you will be responsible for providing exceptional customer service and technical support.

Key Responsibilities:

• Provide top-notch customer service and technical support for laptops, mobile phones, and other computer peripherals
• Manage book-ins for repair jobs and faulty items, ensuring customer satisfaction
• Process returns and faulty products, coordinating repairs, replacements, or credits as needed
• Liaise with suppliers and repair agents to ensure prompt repairs or replacements
• Apply screen protectors and set up computers for customers
• Undertake cashiering and sales duties as required

What We’re Looking For:

• Confident communication skills and the ability to handle conflict with empathy and understanding
• Basic technical understanding of computers and related products
• Availability to workpublic holidays and late-night trade on Thursdays
• Availability: Preferably Sunday to Thursday

Why Join Us?

• At Harvey Norman, we see our employees as integral parts of our team
• We offer opportunities for career growth and encourage you to explore new roles based on your skills and interests
• An environment where good performance is recognised and rewarded

Apply Now!

Don't miss out on this chance to join our successful team.

Apply today and take the next step in your career with Harvey Norman!

Advertised: 06 May 2025 AUS Eastern Standard Time

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