Tech Support Specialist – Telecoms Growth Path

circle.cloud; Southampton; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Free Breakfast

Private Health option after 1 year

Free parking

Cycle to work scheme

Birthday off

Job summary

circle.cloud in the United Kingdom is seeking a first-line Customer Support Advisor to handle telephony, VoIP and IT service inquiries. You will be the initial contact point, logging and prioritising tickets, and delivering basic troubleshooting with guidance to more complex cases as needed.

The role offers full training, clear progression, and benefits, with in-office work in SO14 area. A genuine interest in technology and strong communication skills are essential.

Qualifications

• 1 year of experience within telecommunications.
• Clear, friendly communication skills over the phone and in writing.
• Good problem-solving skills and a willingness to learn.
• Organised, with good attention to detail.
• Comfortable using computers and picking up new systems quickly.

Responsibilities

• Be the first point of contact for customer support requests by phone, email and ticket.
• Log, prioritise and update tickets in our ticketing system, in line with our SLAs.
• Resolve common issues such as handset setup, call forwarding, voicemail, user changes and basic connectivity problems.
• Diagnose and troubleshoot broadband, call and voice issues.
• Carry out network checks (e.g. checking internet connectivity, network loops, router configuration, confirming device registration).
• Escalate more complex issues to second-line support with clear, accurate notes.
• Keep customers updated on progress so they always know where things stand.
• Follow and help improve our internal knowledge base and support guides.

Skills

Communication skills

Problem-solving

Organised

Computer literacy

Willingness to learn

Phone and written communication

Tools

Ticketing system

Job description

circle.cloud in the United Kingdom is seeking a first-line Customer Support Advisor to handle telephony, VoIP and IT service inquiries. You will be the initial contact point, logging and prioritising tickets, and delivering basic troubleshooting with guidance to more complex cases as needed.

The role offers full training, clear progression, and benefits, with in-office work in SO14 area. A genuine interest in technology and strong communication skills are essential.