Tech Support Engineer - On-Call & Learning Budget

Callsign; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Private medical cover

Life assurance (4x base salary)

Personal Learning & Development Budget

Cycle to Work Scheme

Company Family Leave

25 days annual leave + Callsign Bank/H

Employee Volunteering Program

Job summary

Callsign in Manchester seeks a proactive Customer Support Engineer to be the first point of contact for clients across our products. You will handle phone, email and chat, triage requests via a ticketing system and work with 2nd/3rd line colleagues to resolve issues.

The role includes an on-call rota and rotating shifts from 7:00 a.m. to 11:00 p.m. Strong English communication and a passion for technology are essential, with at least 12 months in a support role.

Qualifications

• Previous experience in a customer help desk or 1st line support role.
• Strong English written and verbal communication.
• Ability to estimate and execute tasks in a timely manner.
• Willingness to learn and continuously improve.
• Proactive with good teamwork.

Responsibilities

• Handle phone, email, and chat, using a ticket/helpdesk system to manage requests.
• Engage with other teams to prioritise and resolve issues.
• Participate in an on-call rota to provide support outside of regular business hours.
• Coordinate with 2nd and 3rd line teams to resolve incidents.
• Respond efficiently and communicate clearly to ensure customer satisfaction.

Skills

Customer support

English communication

Multitasking

1st line support

Tech passion

Tools

Jira

Job description

Callsign in Manchester seeks a proactive Customer Support Engineer to be the first point of contact for clients across our products. You will handle phone, email and chat, triage requests via a ticketing system and work with 2nd/3rd line colleagues to resolve issues.

The role includes an on-call rota and rotating shifts from 7:00 a.m. to 11:00 p.m. Strong English communication and a passion for technology are essential, with at least 12 months in a support role.