Tech Retail Supervisor: Customer Experience & Inventory

Dyson Institute; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual leave 27 days

Pension scheme

Private medical care

Life assurance

Cycle to work

Dyson product discounts

Tastecard discount

Optical Plan

Job summary

Dyson Institute in the United Kingdom is seeking a Dyson Supervisor to lead a premier retail experience. The role focuses on delivering exceptional customer service, presenting Dyson machines, and guiding back-of-house operations with a strong emphasis on stock management.

You will shape customer journeys, train a dedicated team, and partner with global and local teams to showcase Dyson's technology in-store.

Qualifications

• Leadership excellence demonstrated through inspiring and developing teams.
• Operational mastery of store routines including inventory and visual merchandising.
• Innovative strategizing with cross-functional teams to bring products to life in-store.
• Data-driven decision making using customer traffic and demos to steer actions.
• Brand ambassador delivering exceptional customer experiences and product knowledge.
• Customer-centric focus with emphasis on VIP treatment and personalized experiences.
• Continuous development of team with mentorship and knowledge sharing.
• Brand guardian ensuring Dyson's standards and integrity across store operations.

Responsibilities

• Lead and develop store teams to maintain peak performance and expertise.
• Oversee back-of-house operations including stock management and stock replenishment.
• Drive demonstrations and exhibitions of Dyson technology to customers in-store.
• Collaborate with Retail and category teams to tailor experiences for the local market.
• Monitor key metrics and translate insights into actionable store strategies.
• Act as Dyson brand representative, ensuring consistent customer interactions.

Job description

Dyson Institute in the United Kingdom is seeking a Dyson Supervisor to lead a premier retail experience. The role focuses on delivering exceptional customer service, presenting Dyson machines, and guiding back-of-house operations with a strong emphasis on stock management.

You will shape customer journeys, train a dedicated team, and partner with global and local teams to showcase Dyson's technology in-store.