Tech Operations Lead - Analytics & Resilience

Xcede; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary bonus

9% pension contributions

30 days leave +5 for office-based

Lunch through Just Eat for Business

On-site barista

Healthcare, life assurance & wellbeing

Job summary

Xcede in London is seeking a Technology Operations Manager to drive reporting, governance and process improvements across the engineering and technology teams. The role focuses on ownership of recurring reports, handling ad hoc data requests and strengthening operational resilience.

You will partner with senior management, improve processes, and help shape the strategy and structure that support scalable, metrics-driven delivery.

Qualifications

• Experience across analytics, process improvement and operational coordination in a generalist capacity.
• Ownership of analytical projects from problem definition to delivery and explanation of results.
• Strong technical skills with Python and SQL as examples.

Responsibilities

• Own recurring operational and productivity reports and improve them.
• Analyse and explain ad hoc data requests with senior managers.
• Contribute to initiatives that improve operational effectiveness and governance.
• Oversee day-to-day operational hygiene and resilience activities.
• Identify emerging issues and escalate to the Operations Director.
• Build relationships across engineering and technology teams.

Skills

Analytics & ops coordination

Project ownership

Python & SQL

Systems thinking

Presentation to stakeholders

Problem structuring

Business analytics

AI in software

Job description

Xcede in London is seeking a Technology Operations Manager to drive reporting, governance and process improvements across the engineering and technology teams. The role focuses on ownership of recurring reports, handling ad hoc data requests and strengthening operational resilience.

You will partner with senior management, improve processes, and help shape the strategy and structure that support scalable, metrics-driven delivery.