Tech Operational Resilience Lead: Scale BAU & Incident Learning

HSBC Group; Sheffield; On-site; GBP 120,000 - 180,000; Full time

Job summary

HSBC Group in the United Kingdom, Sheffield, is seeking a senior Head of Operational Resilience in Technology to define and embed a durable BAU operating model across the function. You will mature processes, artefacts and tooling for scalable impact, while strengthening incident learning and improving cross-team integration.

The role requires leading a ~30-person global team, managing vendors, and aligning with risk and regulatory expectations across multiple markets.

Responsibilities

• Oversee a global team of around 30 people, including managing managers and strengthening capability across the function
• Shape the transition from programme-based delivery into a sustainable BAU operating model for Technology operational resilience
• Own the operational resilience process and tooling roadmap across Technology, ensuring improvements are prioritised, delivered and adopted at scale
• Strengthen consistent execution across RTB and CTB activities, balancing regulatory timelines with sustainable ways of working
• Establish incident learning and read-across practices, ensuring root causes and systemic themes translate into corrective actions
• Improve understanding of critical assets and dependencies that underpin important business processes and services
• Advance response and recovery testing across scenarios including ransomware, loss of a data centre and third-party failure
• Govern senior stakeholder engagement by representing Technology in key operational resilience forums and leadership meetings
• Manage vendors and managed services partners, ensuring services meet HSBC standards for quality, control and measurable outcomes
• Bring broad and detailed understanding of operational resilience risk and how to mitigate customer and business impact
• Apply strong knowledge of technology risk management within multi-layered defence environments across multiple markets
• Demonstrate proven experience establishing or maturing BAU operating models after major regulatory or risk-driven programmes
• Show experience improving incident management and lessons-learned practices from investigation through firm-wide action tracking
• Evidence workforce planning and organisational change experience including managing permanent and contingent resources
• Demonstrate experience managing large multi-disciplinary teams through subordinate managers with accountability for budgets
• Influence senior business and technology stakeholders by tailoring communication from engineers through to executive leadership
• Establish continuous improvement across processes and tooling from idea generation through implementation and adoption

Job description

HSBC Group in the United Kingdom, Sheffield, is seeking a senior Head of Operational Resilience in Technology to define and embed a durable BAU operating model across the function. You will mature processes, artefacts and tooling for scalable impact, while strengthening incident learning and improving cross-team integration.

The role requires leading a ~30-person global team, managing vendors, and aligning with risk and regulatory expectations across multiple markets.