Tech Lead: Contact Centre Architecture & Cloud

Avios Group (AGL) Limited

Greater London

Hybrid

GBP 90,000 - 125,000

Full time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Avios Group (AGL) Limited in London is seeking a Tech Lead for our Contact Centre products. You will own the architecture, code hands-on, and drive the evolution of our loyalty contact solutions, with Amazon Connect as a key focus.

Collaborate with Product Manager, align with Loyalty and Holidays teams, mentor engineers, set best practices, and ensure secure, scalable integrations with third party systems. This role supports a hybrid working model, requiring two days in the London office and

Qualifications

Architecture and design experience aligning services with product goals.
Security-conscious, scalable system integration knowledge.
Cloud-native development using AWS, GitHub, Terraform.
Proficiency in Node.js, TypeScript, or React with API design.
Experience in Agile environments.
Experience with contact centre solutions, Amazon Connect a plus.

Responsibilities

Own the architecture for contact centre products and deliver the vision, while mentoring engineers.
Lead integrations with third‑party systems and ensure secure, reliable interop across platforms.
Champion high‑quality development practices, code reviews, and documentation.
Collaborate with Product Manager and cross‑team stakeholders to align on roadmaps and priorities.
Monitor health and performance, driving improvements and issue resolution.
Provide technical guidance and evangelize best practices across the team.